Erik Duran Escoto
Psychologist
TLAJOMULCO DE ZÚÑIGA
Summary
Dynamic customer service professional with a proven track record at Alorica, excelling in problem-solving and active listening. Recognized for enhancing customer satisfaction through effective communication and product knowledge. Adaptable and empathetic, I consistently resolve inquiries and foster loyalty, ensuring clients feel valued and supported.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Alorica
06.2024 - 04.2025
- Assisted customers by answering inquiries and resolving issues in a timely manner to enhance customer satisfaction.
- Handled customer complaints with empathy and professionalism, leading to improved trust and loyalty among clients.
- Participated in training sessions to learn about new products and services, enhancing personal knowledge for better customer support.
AMERICAN EXPRESS INSURANCE CUSTOMER SERVICE
Teleperformace
12.2022 - 06.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked assisting customers who needed to get assistance regarding how to use health & travel insurance benefits from their american express credit cards.
- Excellent communication skills, both verbal and written.
ATT CUSTOMER SERVICE REP
Teleproformance
01.2017 - 09.2019
- Managed high-volume inbound customer inquiries, providing accurate information and resolving issues efficiently to enhance customer satisfaction.
- Escalated complex issues to appropriate departments while ensuring clear communication with customers regarding the status of their inquiries.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
PSYCHOLOGY - Psychology
UDG
Guadalajara 05.2001 -
High School Diploma -
UNIVER
GUADALAJARA 05.2001 -
Skills
- Customer service
Timeline
Customer Service Representative
Alorica
06.2024 - 04.2025
AMERICAN EXPRESS INSURANCE CUSTOMER SERVICE
Teleperformace
12.2022 - 06.2023
ATT CUSTOMER SERVICE REP
Teleproformance
01.2017 - 09.2019
PSYCHOLOGY - Psychology
UDG
05.2001 -
High School Diploma -
UNIVER
05.2001 -
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