Erik Juárez
Mecatronics Engineer - Automation Engineer At Atlas Copco IAS Mexico
Huauchinango, Puebla
Summary
Skilled Service Engineer with a proven track record at Atlas Copco IAS Mexico, enhancing operational efficiencies and customer satisfaction through expert technical support and problem-solving skills. Ability to lead cross-functional teams and improve integration processes, showcasing teamwork and Atlas Copco IAS technologies.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Automation Engineer
Atlas Copco IAS Mexico
Puebla, Puebla, Mexico
08.2024 - Current
- Participated in root cause analysis efforts to resolve issues related to automated equipment interacting with Atlas Copco IAS technology.
- Trained customers in Atlas Copco IAS technologies (GM, FORD, NISSAN and tiers).
- Served as the primary point of contact for all inquiries related to automation on Atlas Copco IAS technologies, troubleshooting issues as they arose and implementing corrective actions when necessary.
- Supported Engineering and Maintenance departments with training and technical support.
- Provided technical expertise during the integration of new or existing (retrofit) equipment into existing production lines.
- Collaborated with systems engineers and customers to meet machine requirements.
- Collaborated with cross-functional teams to identify areas for improvements.
Field Service Engineer
Atlas Copco IAS
05.2017 - 08.2024
- Scheduled service calls according to customer location and urgency of need.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in Atlas Copco IAS technologies.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Performed onsite installation, modification, and maintenance of systems and equipment in Mexico and overseas (UK & Germany).
Electronics Technician
ThyssenKrupp Mexicana
11.2016 - 05.2017
- Troubleshot and resolved CNC equipment failures to reduce operational disruption.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Reviewed and interpreted service manuals, specifications and wiring diagrams.
- Increased overall efficiency by installing, testing, and maintaining electronic devices and systems.
Maintenance Technician
Atrino Sistemas S. De R.L. De C.V.
07.2015 - 11.2016
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Followed safety protocols to minimize workplace accidents.
- Collaborated with team members to complete larger repair projects efficiently.
Education
Bachelor's Degree - Engineering
Huauchinango Institute of Technology
Huauchinango, Puebla, Mexico 06.2009 - 10.2014
Skills
Technical reporting
Field support
Atlas Copco IAS vision systems
Technical support
Customer relations
Teamwork and collaboration
Timeline
Automation Engineer
Atlas Copco IAS Mexico
08.2024 - Current
Field Service Engineer
Atlas Copco IAS
05.2017 - 08.2024
Electronics Technician
ThyssenKrupp Mexicana
11.2016 - 05.2017
Maintenance Technician
Atrino Sistemas S. De R.L. De C.V.
07.2015 - 11.2016
Bachelor's Degree - Engineering
Huauchinango Institute of Technology
06.2009 - 10.2014
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