Erik Jordi Martínez González

- Conduct global HR transactions across multiple platforms, ensuring accuracy and compliance with company policies and procedures.
- Maintain constant communication with Centers of Excellence (COEs) and employees to provide timely and effective support.
- Document processes and procedures to ensure consistency and efficiency in HR operations.
- Demonstrate problem-solving skills to resolve complex HR issues and provide effective solutions.
- Cross-train team members within the same plant to ensure knowledge sharing and backup support.
- Consistently meet Service Level Agreement (SLA) expectations, ensuring high-quality service delivery.
- Achieve high levels of client satisfaction through effective communication and proactive support.
- Implement new processes and procedures to improve HR operations and increase efficiency.
- Conduct regular training sessions for employees to ensure compliance with HR policies and procedures.
- Maintain up-to-date knowledge of HR regulations and best practices to ensure compliance and mitigate risk.

- Served as an in-plant representative for a corporate client, acting as a liaison between the client and the company.
- Managed human resources functions, including recruitment, onboarding, training, and performance management.
- Collaborated with cross-functional teams to ensure seamless delivery of special services to the client.
- Led and motivated a team to achieve high levels of performance and customer satisfaction.
- Conducted regular performance evaluations and provided feedback to team members for continuous improvement.

- Served as the primary point of contact for corporate clients, ensuring their needs were met and expectations were exceeded.
- Managed client requests and projects from start to finish, ensuring timely and accurate completion.
- Collaborated with cross-functional teams to ensure client requests were completed within company economic goals.
- Developed and maintained strong relationships with clients, resulting in high levels of client satisfaction and retention.
- Developed and implemented processes and procedures to improve efficiency and effectiveness of client care operations.
- Provided leadership and guidance to team members to ensure high-quality service delivery.
- Monitored and analyzed client care metrics to identify areas for improvement and make data-driven decisions.

Training.

Quality Assurance.

Agent Lead.

Sales Agent.

Customer Service Representative.