Erik Rivera
Quintana Roo
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
20
20
years of professional experience
Work History
Food and Beverage Director
Rosewood Mayakoba
02.2017 - Current
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Create strong relationships with, associates and colleagues in order to achieve the goals as a team.
- Create strong relationships with guests and work in providing unforgettable experiences to keep the hotel relevant.
Restaurants Manager
Rosewood Las Ventanas al Paraiso
12.2003 - 01.2016
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Education
Bussines Administration - Business Administration
Universidad Autonoma De Morelos
Morelos07.2002
Skills
- Customer Service Standards
- Leadership
- Humble
- Team Player
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Food and Beverage Director
Rosewood Mayakoba
02.2017 - Current
Restaurants Manager
Rosewood Las Ventanas al Paraiso
12.2003 - 01.2016
Bussines Administration - Business Administration
Universidad Autonoma De Morelos
Similar Profiles
Marlon Gibran Ibáñez VillarrealMarlon Gibran Ibáñez Villarreal
Ayudante General at Mayakoba CamaléonAyudante General at Mayakoba Camaléon
Julieta Delgado MolinaJulieta Delgado Molina
Senior Sales Manager- Ecommerce & Consortia at Andaz MayakobaSenior Sales Manager- Ecommerce & Consortia at Andaz Mayakoba
MARINA RODRIGUEZMARINA RODRIGUEZ
Licensed Vocational Nurse at Rosewood Assisted LivingLicensed Vocational Nurse at Rosewood Assisted Living