ERIKA GALLARDO MUÑOZ

Present responsible for the housing and lot complex of Colonos de Rancho Cerro Colorado (CRCC), covering a maternity leave in the position of general administrador. Daily Activities:

- Staff schedules for security, gardening and maintenance.

- Payroll and food bonus payments.

- Managment of two bank accounts: debit for small purchases and operations for payments over $5,000.

- Invoice and supplier payment control.

- Feeding Quickbooks.

- Monthly account statements sent too accounting.

- End of month verification of all invoices and expense receipts for submission to accounting.

- Daily interaction with community members addressing their needs, problems and concerns.

- Supervision of supplier payments and collection management.

- Drafting and presentation of performance and management reports.

- Supplier control for company services.

- Verification of compliance with administrative and operational processes.

- Arranging everything necessary for the start of construction or remodeling of any lot or house (plan review, payments, insurance, schedules, internal regulations, etc).

- Monthly report to the Commitee on expenses, reductions, projects and complaints within the neighborhood.

- Supervision and validation of reports, documentation and procedures.

- Management and follow-up of administrative and accounting matters.

- Administrative task related to projects.

- Ensuring the proper functioning of business units.

- General management of daily operations in the area in charge.

- Decision-making to optimize resources and maximize benefits.

- Monthly closures and report preparation for management.

- Promoting a collaborative and adaptable work culture.

- Coordination and supervision of staff and tasks in the rea in charge.

- Customer service and handling complaints, claims or special requests.

- Ensuring good image order and cleanliness in the dining area.

- Weekly accouting tasks, daily cash closures and cash control.

- Supervision of hygiene and food handling standards compliance.

- Inventory and order management.

- Value control.

- Handling Distintivo H.

- Effectively coordinated daily restaurant management tasks, leading to increased productivity and higher customer satisfaction levels.

- Modified the menu based on seasonal offerings and customer feedback.

- Managed the dining area, proactively addressing customer doubts or requests.

- Interviewed, hired and mentored qualified waiters, bartenders, cashiers, storekeepers, administrators, supervisors and kitchen staff.

- Activity planning.

- Interpersonal skills.

- Project coordination.

- Leadership qualities.

- Evaluated staff performance, providing constructive advice to improve overall productivity.

- Managed all daily food and beverage operations within guidelines and budgets to the highest standard.

- Maintained excellent levels of customer service, both internal and external.

- Set objectives, KPI's, schedules, policies and procedures.

- Promoted two-way of communication and fostered an environment of accountability, emphasizing, motivation and teamwork.

- Prepared management reports related to sales and productivity results.

- Logistics and operations management for events.

- Advising clients to create events tailored to their needs.

- Organizing special, original and unforgettable events.

- Understanding the needs of each event.

- Planning events within financial and time constraints.

- Reserving venues and scheduling speakers.

- Researching suppliers (catering, decorators, musicians, etc). and selecting the best combination of quality and price.

- Negotiating with suppliers to achieve the most favorable conditions.

- Hiring staff.

- Managing all event operations.

- Conducting final checks on the event day ( tables, technology) to ensure everything meets standards.

- Supervising event activities and quickly resolving any issues.

- Evaluating event success and presenting reports.

- Price negotiation with product and service suppliers.

- Daily goal: makin guests vacations unforgettable.

- Creating joyful and un drinks and dishes.

- Handling Distintivo H.

- Inventory and orden control.

- Staff hiring.

- Planning, directing and supervising the proper use of financial, material and personnel resources.

- Promoting a collaborative, safe and healthy work environment.

- Coordination and support in staff selections, integration and training process.

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