Word
Erika Quijas González
Industry Relations
Irapuato, Gto.
Summary
Organized office professional with experience with various administrative tasks such as customer service and purchasing activities. Highly efficient planning, problem-solving and communication skills.
Overview
17
17
years of professional experience
1
1
Language
Work History
Administrative Assistant
Fertilizantes Para El Hombre De Campo, S.A. De C.V.
Irapuato, Gto., Mex.
11.2023 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined invoice processing procedures to ensure timely payment from customers while minimizing errors in financial records.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Call Center Executive
Grupo Arco Agente De Seguros Y Fianzas
Irapuato, Gto. Mex.
09.2023 - 11.2023
- Improved customer satisfaction by providing timely and efficient resolutions to inquiries.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Administrative Assistant
Transportes SINEBA, S.A. De C.V.
Irapuato, Gto. Mex.
07.2023 - 08.2023
- Took charge of procedures related with company vehicles assurance.
- Developed comprehensive reports for management by collecting data from various sources, in order to have proper following of each vehicle status.
Purchasing Assistant
Semillas Berentsen, S.A. De C.V.
Celaya, Gto., Mex.
10.2015 - 05.2018
- Participated in supplier evaluations, ensuring adherence to quality standards and service level agreements.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Resolved discrepancies between purchase orders and invoices promptly, maintaining high level of accuracy in financial records.
- Conducted market research to identify new suppliers and stay current on industry trends.
- Achieved cost savings by negotiating with suppliers and securing favorable contracts.
Customer Service Representative
YKK Mexicana, S.A. De C.V.
Irapuato, Gto., Mex.
11.2009 - 11.2013
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
Administrative Assistant
Quálitas Compañía De Seguros, S.A. De C.V.
Irapuato, Gto., Mex.
07.2007 - 11.2009
- Managed paper and electronic filing systems by routing various documents from customers.
- Provided detailed and personalized customer service besides orientation through their vehicle accident issues and procedures.
- Executed record filing system to improve document organization and management.
Education
Bachelor of Industry Relations - Human Resources Development
Instituto Irapuato
Irapuato, Gto.. Mex.12.2012
Skills
Properly work organization and time management
Proactive and positive attitude
Wide and asertive communication skills
Invoice Processing
Software
Excel
Powerpoint
Timeline
Administrative Assistant
Fertilizantes Para El Hombre De Campo, S.A. De C.V.
11.2023 - Current
Call Center Executive
Grupo Arco Agente De Seguros Y Fianzas
09.2023 - 11.2023
Administrative Assistant
Transportes SINEBA, S.A. De C.V.
07.2023 - 08.2023
Purchasing Assistant
Semillas Berentsen, S.A. De C.V.
10.2015 - 05.2018
Customer Service Representative
YKK Mexicana, S.A. De C.V.
11.2009 - 11.2013
Administrative Assistant
Quálitas Compañía De Seguros, S.A. De C.V.
07.2007 - 11.2009
Bachelor of Industry Relations - Human Resources Development
Instituto Irapuato