Erika Ramírez M.
Monterrey
Summary
Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Manager
The Westin Monterrey Valle
04.2024 - Current
- Overseeing check-in and check-out processes, addressing guest inquiries and concerns, maintaining a tidy and welcoming reception area, standard procedures implementation, staff training
- Analyze performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency
Operations Manager
AC Hotel by Marriott Saltillo
12.2023 - 03.2024
- Ensuring all operations are carried on in an appropriate, cost-effective way, improving operational systems and processes
- Developed systems and procedures to improve operational quality and team efficiency
- Reported issues to higher management with great detail
Cluster Revenue Manager
The Westin Monterrey y JW Marriott Monterrey Valle
01.2018 - 01.2023
- Pre-opening activities such as PMS and revenue systems configuration,.
- I maximized revenue through strategic pricing and inventory management, analyzing market trends and competitor data to optimize room rates and occupancy levels for profitability. Collaborating closely with sales, marketing, and finance teams, I developed pricing strategies, monitored revenue performance, and adjusted tactics accordingly. Utilizing advanced revenue management software, I generated detailed reports and forecasts to inform decision-making and achieve revenue goals.
Service Express Manager
The Westin Monterrey Valle
01.2018 - 01.2020
- My primary role was to oversee and ensure the efficient operation of the service express department. This included managing guest requests, inquiries, and complaints, and ensuring timely and satisfactory resolution. I supervised a team of service express agents, providing training and guidance to deliver exceptional customer service. Additionally, I maintained communication with other hotel departments to coordinate guest services and uphold the hotel's standards.
Revenue Analyst
Optima Hoteles
01.2016 - 01.2018
- Market share analysis, selling strategies implementation, rooms inventory management, OTA's management for Marriott, Radisson, and Hilton hotels.
- Assessed the effectiveness of promotional campaigns by measuring their impact on sales volume, average selling prices, and overall profitability
Reservations Manager
Courtyard by Marriott San Jerónimo
01.2012 - 01.2016
- Responsible for hotel reservations, reports analysis and elaboration, OTA's management
- Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards
Education
ESL Instructor -
Instituto Tecnológico De Monterrey
Monterrey, NLETourism Business Administration -
Instituto Mexicano De Turismo
Monterrey, NLESkills
- Analytical thinking
- Good communicator
- Sales strategies optimization
- Decision-making
- Leadership
- Strong sense of responsibility
- Problem-solving
- Documentation And Reporting
- Adaptability
- Guest Relations
- Administrative Skills
- Problem-Solving
- Oral and writing communication
- Attention to Detail
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Certification
- Opera PMS (Opera Champion)
- MS Office
- One Yield V2 (Revenue Management System) certified
- MARSHA (Marriott Reservations System)
- GXP - Salesforce
Technical Skills
- Opera PMS (Opera Champion)
- MS Office
- One Yield V2 (Revenue Management System) certified
- MARSHA (Marriott Reservations System)
- GXP - Salesforce
- STR Global - Hotel Benchmarking Data Analysis
- RevPAR Analysis Tools
- Rate Management Software
- Channel Management Platforms
- Business Intelligence and Reporting Tools
Timeline
Front Office Manager
The Westin Monterrey Valle
04.2024 - Current
Operations Manager
AC Hotel by Marriott Saltillo
12.2023 - 03.2024
Cluster Revenue Manager
The Westin Monterrey y JW Marriott Monterrey Valle
01.2018 - 01.2023
Service Express Manager
The Westin Monterrey Valle
01.2018 - 01.2020
Revenue Analyst
Optima Hoteles
01.2016 - 01.2018
Reservations Manager
Courtyard by Marriott San Jerónimo
01.2012 - 01.2016
ESL Instructor -
Instituto Tecnológico De Monterrey
Tourism Business Administration -
Instituto Mexicano De Turismo
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