Microsoft officee
Erika Serrano
Business Management Engineer
Ramos Arizpe
Summary
Competent in collecting and reviewing information to assess the quality and reliability of different products, processes and procedures. Ability to complete in-depth reviews and propose strategic solutions. Outstanding communication skills and ease of learning.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Quality Engineer
Global Jeonjin
12.2023 - 03.2024
- Direct customer audit with focus on product in charge.
- Provide customer service with reference to product in charge.
- Attend customer complaints considering containment until closure of corrective actions approved by customer.
- Analyze nonconforming product data to correctly classify nonconformity.
- Request corrective actions, validate and follow up until closure for Scrap Top 1.
- Determine appropriate validation documents for PPAP compliance.
- Validation of Core engineering and development documents.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
- Creation of Standardized Work Instructions for quality inspection and process.
Quality Coordinator
Vernicolor Mexico
03.2023 - 05.2023
- Addressed non-conformance issues, pausing production to correct errors.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making.
- Collected and analyzed data and initiated improvements to increase security and performance.
- Management of operational personnel.
- Supervise customer audit.
- Provide customer service.
- Validate containment and permanent corrective actions of customer complaint.
- Based on classification of non-conformity, request corrective actions, validate and follow up until closure.
Quality Engineer
Kolon Mexico
10.2019 - 03.2023
- Direct customer audit with focus on product in charge.
- Provide customer service with reference to product in charge.
- Attend customer complaints considering containment until closure of corrective actions approved by customer.
- Analyze nonconforming product data to correctly classify nonconformity.
- Based on classification of non-conformity, request corrective actions, validate and follow up until closure.
- Measure, analyze and evaluate compliance with Cpk and Ppk as case may be for CC, SC and internal characteristics in process.
- Establish, measure, analyze and evaluate the measuring equipment, measurement method etc. for GR&R compliance on CC, SC and internal features.
- Determine appropriate validation documents for PPAP compliance. Validation of Core engineering and development documents.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
Quality Management System Supervisor
Kolon Mexico
09.2018 - 09.2019
- Manage resources for IATF-16949 audit.
- Manage resources for internal audit to SGC.
- Manage client audit with focus on SGC (Self assessment audit).
- Monitor process audit and make monthly report.
- Review, control and file documentation that requires to be in the SGC.
- Maintained compliance with company policies, objectives, and communication goals.
Quality Assurance Assistant
Kolon Mexico
08.2017 - 08.2018
- Request calibration and perform verification of all measuring equipment.
- Make GR&R and GR&R plan for measuring equipment.
- Perform monthly supplier scorecard.
- Annual self assessment of suppliers.
- C&C to suppliers.
Education
Further Training -
Core Tools
VEGA Consulting 11.2021 - 11.2021
Further Training -
Internal Auditors Formation
VEGA Consulting 11.2021 - 11.2021
Further Training -
IATF Norm 16949:2016
VEGA Consulting 11.2021 - 11.2021
Business Management Engineering -
Instituto Tecnologico San Pedro De Las Colonias
San Pedro Coahuila 08.2013 - 02.2017
Skills
Mastery of quality tools
Software
MiniTab
Timeline
Quality Engineer
Global Jeonjin
12.2023 - 03.2024
Quality Coordinator
Vernicolor Mexico
03.2023 - 05.2023
Further Training -
Core Tools
11.2021 - 11.2021
Further Training -
Internal Auditors Formation
11.2021 - 11.2021
Further Training -
IATF Norm 16949:2016
11.2021 - 11.2021
Quality Engineer
Kolon Mexico
10.2019 - 03.2023
Quality Management System Supervisor
Kolon Mexico
09.2018 - 09.2019
Quality Assurance Assistant
Kolon Mexico
08.2017 - 08.2018
Business Management Engineering -
Instituto Tecnologico San Pedro De Las Colonias
08.2013 - 02.2017
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