ERIKA TELLO
Laredo
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
18
18
years of professional experience
Work History
Telemarketer/Receptionist
Farmers Insurance
01.2025 - 04.2025
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Office Mananger
Tornado Paving
10.2014 - 12.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Sales Associate
LFD HOMEFURNISHINGS
05.2011 - 10.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
TELLER
Compass Bank
09.2009 - 04.2011
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
CNA
Regent Care Center
03.2007 - 09.2009
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
Health Education
Laredo Community College
Laredo, TX05.2009
High School Diploma -
Martin High School
Laredo, TX05.2002
Skills
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Mail handling
- Scheduling
- Payroll and budgeting
- Banking operations
- Reliability
- Multitasking Abilities
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Telemarketer/Receptionist
Farmers Insurance
01.2025 - 04.2025
Office Mananger
Tornado Paving
10.2014 - 12.2024
Sales Associate
LFD HOMEFURNISHINGS
05.2011 - 10.2014
TELLER
Compass Bank
09.2009 - 04.2011
CNA
Regent Care Center
03.2007 - 09.2009
High School Diploma -
Martin High School
Health Education
Laredo Community College
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