Erika Guadalupe Sandoval Vega
Vacation Specialist
Naucalpan de Juárez
Summary
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service and Sales Agent
TeleTech
7 2012 - 2 2013
- Purpose to provide excellent customer service and answer any questions customer might have with the services company would be providing.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Met existing customers to review current services and expand sales opportunities.
- Presented professional image consistent with company's brand values.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Customer Service and Sales Agent
Sykes MCI
10.2013 - 4 2015
- Purpose to provide costumer with answers as to what it’s being provided in the land line service or add any additional lines to packages.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Mitchell - Appraiser Agent
Sykes
11.2014 - 04.2015
- Purpose to provide clients with cars appraiser and quotes from different dealerships and for car insurance for the customer
- Handled back office work for company.
- Maintained high work volume and tight deadlines.
- Produced reports with detailed valuations.
- Supported fellow appraisers in developing their skills through mentorship and collaboration initiatives.
- Maintained up-to-date knowledge of local market trends, supporting more accurate valuations.
Customer Service Agent
I.C.E Enterprise
05.2015 - 04.2017
- Purpose to provide excellent customer service to the members answer any questions that might have related to the cruise
- As well do any upgrades to cabin, add any items or packages to the cruise the member might be interested in, and make payments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
Manager Support Team(MST) / Training Assistant(T.A)
AT&T
11.2017 - 08.2018
- Assisted agents as floor support on the calls customer service agents handled when asked for a Supervisor
- As well assisted trainers in training groups with teaching requirements for job to handle calls
- Gave coaching to different agents depending on the reason or issue they needed to progress in calls.
- Accomplished multiple tasks within established timeframes.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Inbound agent
Gogo Grandparent
06.2018 - 12.2019
- Receiving calls to attend elderly clients trying to order a car service just like Uber or any other platform in the world
- Had to place location send out vehicle and give them the fare for their service
- As well schedule car service rides for any other dates and make sure location was correctly.
- Developed strong rapport with clients through active listening techniques that facilitated deeper understanding of their unique concerns.
- Provided exceptional customer service, leading to numerous positive reviews from satisfied clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Home Office Outbound Sales
SHBL (Straight Line Home Buyers ome BuyersH)
04.2020 - 05.2021
- Outbound calls made to the Houston area to purchase houses from clients or any kind of properties
- Increased sales leads by developing and executing effective outbound sales strategies.
- Participated in weekly team meetings to review progress, share insights, and strategize future initiatives.
- Initiated cold calls to generate new leads, consistently meeting or exceeding quotas each month.
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Vacation Planner
Marriott Vacations Worldwide
06.2021 - 12.2022
- Created engaging marketing materials highlighting unique vacation packages and promotions to drive new bookings.
- Coordinated complex multi-city itineraries with attention to detail, eliminating potential scheduling conflicts or logistical issues.
- Stayed current on industry trends to provide up-to-date information and advice on destinations, accommodations, and activities.
- Developed customized itineraries based on client interests and budget constraints, maximizing enjoyment while minimizing costs.
- Increased agency revenue by upselling additional services such as excursions, tours, and travel insurance when appropriate.
- Enhanced customer satisfaction by providing personalized vacation planning services tailored to individual needs and preferences.
- Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction and repeat business.
Education
Denver West High school -
High School Attended
Denver, Co.Centro Universitario para el Liderazgo y Desarrollo Profesional - Law (Pre-Law)
College - Law Degree
AZCAPOTZALCO, México10.2015
Skills
Adaptability
Communication
Teamwork
Reliability
Planning
Business software
Customer Assistance
Cold-calling
Call Control
Building rapport
Adaptability to Change
Customer Service
Timeline
Vacation Planner
Marriott Vacations Worldwide
06.2021 - 12.2022
Home Office Outbound Sales
SHBL (Straight Line Home Buyers ome BuyersH)
04.2020 - 05.2021
Inbound agent
Gogo Grandparent
06.2018 - 12.2019
Manager Support Team(MST) / Training Assistant(T.A)
AT&T
11.2017 - 08.2018
Customer Service Agent
I.C.E Enterprise
05.2015 - 04.2017
Mitchell - Appraiser Agent
Sykes
11.2014 - 04.2015
Customer Service and Sales Agent
Sykes MCI
10.2013 - 4 2015
Customer Service and Sales Agent
TeleTech
7 2012 - 2 2013
Denver West High school -
High School Attended
Centro Universitario para el Liderazgo y Desarrollo Profesional - Law (Pre-Law)
College - Law Degree