Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Erik Joel Palomino Barboza

Erik Joel Palomino Barboza

San Luis Río Colorado, Sonora

Summary

Dynamic professional with a proven track record in customer relationship building and sales strategy development at Mercado Libre. Leveraged networking and active listening to enhance customer engagement and drive sales growth. Excelled in team leadership at Sanco Funding, significantly improving customer satisfaction and sales team performance. Skilled in negotiation and customer service, consistently achieving and surpassing sales targets.

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Thrived in fast-paced sales environment, developing exceptional communication and negotiation skills. Proven ability to understand customer needs and deliver tailored solutions. Seeking to transition into new field where these skills can drive meaningful impact.

Offering strong interpersonal skills and natural ability to connect with others, eager to learn and grow in sales environment. Brings foundational understanding of customer needs and buying behaviors, along with excellent communication and problem-solving abilities. Ready to use and develop negotiation and relationship-building skills.

Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

15
15
years of professional experience

Work History

Salesperson

Mercado Libre
01.2018 - 08.2024
  • Worked to build relationships with customers and built potential for additional sales.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Implemented effective sales strategies to maximize revenue generation.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.

Cellular Technician

CellTech
01.2021 - 07.2024
  • Proactively monitored network performance indicators, enabling prompt identification and resolution of potential issues before impacting end users.
  • Assisted in the successful launch of new cell sites by performing thorough testing procedures before going live.
  • Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
  • Coordinated maintenance and responded to repair calls for assigned sites.
  • Set up, configured and used complex testing equipment to align, maintain and repair [Type] and [Type] systems.
  • Examined malfunctioning radio equipment to locate defects such as loose connections, broken wires or burned-out components.
  • Developed a strong rapport with clients, addressing their concerns promptly while providing exceptional service quality throughout engagements.

Call Center Supervisor

Sanco Funding
03.2009 - 04.2010
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Supervised [Number] [Job Title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Created an inclusive work environment that embraced diversity while maintaining professionalism at all times.
  • Trained team members on performance metrics and consumer behavior identification.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Monitored daily sales performance and provided feedback to each team member.

Education

GED -

Lompoc USP
Lompoc California
06-2006

Skills

  • Customer service
  • Customer care
  • Relationship building
  • Customer relationship building
  • Customer engagement
  • Networking
  • Sales process
  • Sales strategy development
  • Active listening
  • Sales management
  • Negotiation
  • Complaint handling
  • Product description
  • Social selling
  • Client service
  • Customer relations

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Cellular Technician

CellTech
01.2021 - 07.2024

Salesperson

Mercado Libre
01.2018 - 08.2024

Call Center Supervisor

Sanco Funding
03.2009 - 04.2010

GED -

Lompoc USP
Erik Joel Palomino Barboza