Ernesto Josue Delgado

• I´ve been working in Cyracom for 2 years and a half, I was in training for about 2 weeks in which they showed me protocols like pre-session, post-session, how to address the client and also the Lep, I stumbled a bit at the start but with the time theres just little details that I constatly try to get better at, but I try to learn from my mistakes and thanks to that my vocabulary has improved and I always try to keep learning in every call, these being medical, insurence, utilities, travel and hospitality, 911, legal etc.
• Provided accurate and culturally appropriate interpretation services, enhancing communication between clients and healthcare providers.
• Facilitated patient intake processes by interpreting medical histories and treatment plans, ensuring clarity and compliance.
• Supported multidisciplinary teams by interpreting during consultations, improving patient understanding and care continuity.
• Assisted in training new interpreters on best practices and terminology, fostering a supportive learning environment.

At the end, the company that I worked for unfortunately closed completely, but I still have all the skills a was able to master during my time there.

• I was working in Teleperformance for a little over 6 months, I didnt really like it there because the pay was low, the calls were constantly stressing, and always had to keep saying the same stuff, which was anoying and tiring, there was a point where i couldnt keep up with the metrics that they were asking for and after some months they fired me, although it was a bad job experience it was experience none the less and thanks to that my english improved in fluency and speed, and it prepared me for my next jobs.