Ernesto Osuna
San Diego,VER
Summary
Dynamic collections agent with a proven track record at Call Center Services International, adept at negotiating payment plans and enhancing customer engagement. Committed to delivering outstanding customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Westlake Portfolio Management Collections Agent
Call Center Services International
10.2025 - Current
- Managed inbound and outbound calls to collect outstanding debts efficiently.
- Documented account information and payment arrangements accurately in CRM system.
- Resolved customer inquiries related to account status and payment options effectively.
- Negotiated payment plans with clients to facilitate timely debt recovery.
- Collaborated with team members to share best practices for improving collection rates.
- Adapted communication style based on customer needs and responses for improved engagement.
Math and Science Tutor
CETYS Universidad
08.2023 - 09.2025
- Facilitated one-on-one tutoring sessions, improving student performance and confidence in science subjects.
- Collaborated with faculty to align tutoring sessions with curriculum objectives and academic standards.
- Analyzed feedback from students to refine tutoring approaches and improve overall learning experiences.
Sales and Inventory Management
Family Business
12.2018 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Cashier work
Education
Bachelor of Science - Mechanical Engineering
CETYS Universidad
Tijuana, Baja California, MexicoHigh School Diploma -
CETYS Universidad
Tijuana, Baja California, Mexico09-2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Westlake Portfolio Management Collections Agent
Call Center Services International
10.2025 - Current
Math and Science Tutor
CETYS Universidad
08.2023 - 09.2025
Sales and Inventory Management
Family Business
12.2018 - 12.2024
Bachelor of Science - Mechanical Engineering
CETYS Universidad
High School Diploma -
CETYS Universidad