Ernesto Daniel Cisneros
Software Engineer
Cuautitlán Izcalli, México
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Committed to always deliver a good experience to customers and always keep metrics on goal.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Representative
Foundever
02.2023 - 05.2024
Best Buy - Back Office for activations of mobile devices
Customer Service Representative
Teleperformance
09.2022 - 02.2023
Aeromexico - Managed customer requests regarding flights and reservations, during this time became very familiar with travel information and with the Sabre system for reservations
Education
Universidad Politécnica De Pachuca
Pachuca, Hidalgo, Mexico 05.2001 -
Skills
Call Documentation
Product Recommendations
Sales closing
Back Office Experience
Timeline
Customer Service Representative
Foundever
02.2023 - 05.2024
Customer Service Representative
Teleperformance
09.2022 - 02.2023
Universidad Politécnica De Pachuca
05.2001 -
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