Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ernesto Daniel Cisneros

Software Engineer
Cuautitlán Izcalli, México

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Committed to always deliver a good experience to customers and always keep metrics on goal.

Overview

2
2
years of professional experience
1
1
Language

Work History

Customer Service Representative

Foundever
2023.02 - 2024.05

Best Buy - Back Office for activations of mobile devices

Customer Service Representative

Teleperformance
2022.09 - 2023.02

Aeromexico - Managed customer requests regarding flights and reservations, during this time became very familiar with travel information and with the Sabre system for reservations

Education

Universidad Politécnica De Pachuca
Pachuca, Hidalgo, Mexico
2001.05 -

Skills

  • Call Documentation

  • Product Recommendations

  • Sales closing

  • Back Office Experience

Timeline

Customer Service Representative

Foundever
2023.02 - 2024.05

Customer Service Representative

Teleperformance
2022.09 - 2023.02

Universidad Politécnica De Pachuca
2001.05 -
Ernesto Daniel CisnerosSoftware Engineer