Ernesto Humberto Quezada Herrera
Juarez
Summary
Accomplished Senior CAD Designer and Bilingual Call Center Representative, recognized for 3D modeling expertise and exceptional empathy in customer interactions. At Invisalign, championed cost-saving designs, reducing material waste significantly. Fluent in English and Spanish, exceeded call handling targets at DATAMARK, enhancing customer satisfaction through efficient problem-solving and supportive teamwork.
Overview
7
7
years of professional experience
Work History
Senior CAD Designer
Invisalign
01.2020 - 07.2024
- Established company-wide drafting standards that promoted consistency across all departments while adhering to industry best practices.
- Conducted thorough quality control checks on all CAD files before submission, minimizing errors and ensuring accuracy in final designs.
- Resolved design discrepancies through detailed analysis, providing constructive feedback to colleagues for continuous improvement efforts.
- Championed cost-saving initiatives during the design process which resulted in significant reduction of material waste without compromising on product quality.
- Consistently met aggressive project timelines through effective time management skills and efficient design methodologies.
Bilingual Call Center Representative
DATAMARK
08.2018 - 01.2020
- Reduced average handle time while maintaining high caller satisfaction rates through efficient issue resolution processes.
- Collaborated with team members to share knowledge, improving problem-solving skills and fostering a supportive work environment.
- Received numerous accolades and commendations from management for exceptional performance in handling high-pressure situations while maintaining composure and professionalism.
- Enhanced customer satisfaction by providing timely and accurate information in both English and Spanish languages.
- Supported clients by troubleshooting technical issues, leading to an increase in successful resolutions on the first call attempt.
- Consistently exceeded monthly targets for calls answered per hour without sacrificing quality or attention to detail.
Bilingual Call Center Representative
Xerox
01.2017 - 03.2017
- Reduced average handle time while maintaining high caller satisfaction rates through efficient issue resolution processes.
- Collaborated with team members to share knowledge, improving problem-solving skills and fostering a supportive work environment.
- Received numerous accolades and commendations from management for exceptional performance in handling high-pressure situations while maintaining composure and professionalism.
- Enhanced customer satisfaction by providing timely and accurate information in both English and Spanish languages.
Education
High School Diploma -
OAKRIDGE HIGHSCHOOL
ORLANDO, FLORIDA05-2005
Skills
- 3D modeling expertise
- Continuous improvement mindset
- Regulatory compliance awareness
- Strong work ethic
- Empathy and patience
- Fluent bilingualism
- Cross-cultural awareness
- Call handling
- Call center customer service
- Problem-solving skills
- Customer communications
- Inbound phone calls
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Senior CAD Designer
Invisalign
01.2020 - 07.2024
Bilingual Call Center Representative
DATAMARK
08.2018 - 01.2020
Bilingual Call Center Representative
Xerox
01.2017 - 03.2017
High School Diploma -
OAKRIDGE HIGHSCHOOL
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