Erwin Silvestre
Síntesis profesional
I am a results driven professional with experience in team leadership, operations, sales, and personnel management, focused on optimizing processes, improving performance, and increasing productivity through effective leadership, organization, and continuous improvement.
Información general
2
2
Languages
9
9
years of professional experience
Experiencia laboral
General Manager
Excellence International Business Center
Tepic, Mexico
03.2020 - Current
- Lead and oversee daily operations and sales activities, ensuring teams remain focused on performance, productivity, and overall business objectives.
- Build, manage, and develop high-performing teams, creating accountability and a results driven culture that supports consistent growth.
- Develop and implement sales and productivity strategies designed to increase revenue, improve conversion rates, and maximize team performance.
- Monitor and analyze KPIs and operational performance, identifying areas for improvement and implementing strategies to increase efficiency and results.
- Drive continuous process improvement, streamlining workflows and optimizing operations to reduce inefficiencies and improve overall productivity.
- Oversee customer service and business performance, ensuring high service standards while maintaining a strong focus on profitability and longterm growth.
- Coach, mentor, and develop team leaders and employees, helping individuals improve their skills, performance, and ability to achieve company goals.
- Support strategic planning and business development, identifying new opportunities and contributing to the company's expansion and longterm success.
Commercial Development Supervisor
Innovative Real Estate Solutions
Puerto Vallarta, Mexico
08.2019 - 02.2020
- SDR Team Supervision and Support
- Lead Generation and Business Development
- Performance Monitoring and Goal Achievement
- Prospecting Strategies and Conversion Optimization
- Training, Coaching, and Team Development
Sales Development Representative (SDR)
Innovative Real Estate Solutions
Puerto Vallarta, Mexico
07.2018 - 08.2019
- Outbound Prospecting and Cold Calling
- Lead Generation and Sales Opportunity Development
- Appointment Setting and Confirmation
- CRM Management and Sales Follow-Up
- Goal Achievement and Conversion Optimization
Consultant
Coppel S.A. de C.V.
Culiacán, Mexico
05.2017 - 06.2018
- Research and Evaluation of Technology Solutions
- Internal Process Optimization and Improvement
- Project Management and Strategic Analysis
- Coordination Between Teams and Technology Vendors
- Implementation of Solutions Focused on Operational Efficiency
Estudios
Associate Degree - Administration
Universidad Tecnológica de Nayarit
Xalisco 2013 - 2015
Bachelor’s Degree - Project Management Engineering
Universidad Tecnológica de Nayarit
Xalisco 2013 - 2017
Competencias
- Team Leadership and Development
- Remote and On-Site Team Management
- Sales Strategies and Business Development
- Training, Coaching, and Performance Management
- Sales and Commercial Operations Leadership
- Strategic Planning and BPO Operations Management
- KPI Management, Performance Tracking, and Continuous Improvement
Languages
Español
Idioma principal
English
Proficient
C2
Cronología
General Manager
Excellence International Business Center
03.2020 - Current
Commercial Development Supervisor
Innovative Real Estate Solutions
08.2019 - 02.2020
Sales Development Representative (SDR)
Innovative Real Estate Solutions
07.2018 - 08.2019
Consultant
Coppel S.A. de C.V.
05.2017 - 06.2018
Bachelor’s Degree - Project Management Engineering
Universidad Tecnológica de Nayarit
2013 - 2017
Associate Degree - Administration
Universidad Tecnológica de Nayarit
2013 - 2015