Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Diplomas
Languages
REFERENCES
Cronología
Generic
ESMERALDA AZUCENA MEDINA HERNANDEZ

ESMERALDA AZUCENA MEDINA HERNANDEZ

Resumen profesional

I am someone who always strives to ensure customer satisfaction. I have professional experience and solid knowledge of the industry.Get comprehensive development in the workplace where I unwrap. Always have a proactive and positive attitude.

Datos destacados

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Experiencia

Customer Project Manager

Ericsson
Santiago,Chile
05.2019 - Actual

January 2021-July 2025
- Deployment of 6 new vMSCs in Claro Chile, migration from native to virtual MSS, and integrations with Ericsson nodes.
- SW upgrade of 16 MGWs and migration of elements from OSS to ENM.
- Implementation of VolTE & SMSoIP Roaming in Claro Chile
- Integration of PCRF with Ericsson vDSC.
-Consulting management for Claro's VOLTE network to improve its quality.
-Implementation of Mission Critical Push to Talk in Claro Chile.
-Implementation of a congestion control model in the IMS & Packet Core to prevent network congestion.

-Implementation of a steering platform consisting of roaming use cases for the Claro Chile network.
-Expansion, migration, scaleout, EPG, vMME, iDNS, SW upgrades.

-Participation as CFR in the creation of new proposals for vMSC, CMP, and MGW, Packet Core

May 2018-2021 On-site project management for the Claro Chile CORE network upgrade, UDC (HLR, CUDB, EPG, EIR), MSC, MGW upgrades, migrations, and integrations, working directly on-site with the customer in Claro Chile and Claro Peru for 3 years. - Management, implementation, and development of KPIs for the Data Assurance area at Claro Peru.


For the aforementioned projects, I managed change control, Clobal Chronos, change request creation, TG2 submissions, Kick of meetings, expenses and risks, recognition and billing tracking, APR creation, and internal handovers with support and the customer.




Integration Engineer Core

Ericsson
05.2013 - 05.2018
  • Configuration, integration, migration, monitoring and testing for Ericsson core equipment in Mexico and Latin America.
  • Perform Data Audit for core network Mexico and Latin America.
  • Load licensing, features activation for core network.

Formación

Bachelor of Engineering - Communications and Electronics

escuela superior de ingeniería mecánica y eléctrica esime - zacatenco Instituto Politécnico Nacional IPN
01.2007 - 07.2010

Certificate Eco 217 Delivery Of Courses in Group face-to-face for the development of human capital

Universidad La Salle Nezahualcoyotl
01.2015 - 12.2015

Master´s degree in Administration -

Universidad Latinoamericana
06.2021 - 12.2022

Certified SAFe 5 Scrum Master -

Certification
/2021 -

Enfatiza tus habilidades clave


  • Customer Communication and Management
  • Persistent to achieve the objectives
  • Capacity of analysis
  • Ease for working in group
  • Orderly and responsible
  • Empathy

Diplomas

  • Universidad La Salle Nezahualcoyotl, Eco 217 Delivery Of Courses in Group face-to-face for the development of human capital, 2015
  • Scrum Master

Languages

Español
Idioma nativo
English
Avanzado
C1

REFERENCES

Raul Gonzalez Marrufo, Head of SDU Mx (raul.gonzalez.marrufo@ericsson.com)

Ediclei Alves,  HoSD C&C Claro Data Core (ediclei.alves.de.oliveira@ericsson.com)

Lucas Araujo, PD (lucas.araujo@ericsson.com)

Cronología

Master´s degree in Administration -

Universidad Latinoamericana
06.2021 - 12.2022

Customer Project Manager

Ericsson
05.2019 - Actual

Certificate Eco 217 Delivery Of Courses in Group face-to-face for the development of human capital

Universidad La Salle Nezahualcoyotl
01.2015 - 12.2015

Integration Engineer Core

Ericsson
05.2013 - 05.2018

Bachelor of Engineering - Communications and Electronics

escuela superior de ingeniería mecánica y eléctrica esime - zacatenco Instituto Politécnico Nacional IPN
01.2007 - 07.2010

Certified SAFe 5 Scrum Master -

Certification
/2021 -
ESMERALDA AZUCENA MEDINA HERNANDEZ