Esmeralda Navarro Bernal
Piedras Negras
Summary
Focused Customer Quality Enginer offering 8+ years of experience providing solutions to customers complaints with professionalism and integrity. Strong communicator offering active listening skills, customer service, data entry and conflict resolution. Experience working with recognized automotive customers such as Ford, Stellantis & GM.
Overview
13
13
years of professional experience
Work History
Customer Service Analyst
Regal Rexnord
Piedras Negras
01.2024 - Current
- Manage and follow up for Trane OEM account in Commercial and Residential business, allocating purchasing orders obtained from Ultriva portal through Oracle system.
- Maintained oversight of production activities at Regal Rexnord to secure uninterrupted parts supply to OEM during a critical business transfer from Reynosa, Mx.
- Direct Support during OEM audits.
Customer Quality Engineer III
Littelfuse Inc.
Piedras Negras
12.2015 - 01.2024
- Mediated between Customer's SQA and internal Quality department, maintaining direct contact with Quality Engineers, Manufacturing Engineering, Maintenance Engineering, and various managements during customer complaint process.
- Demonstrated ability to effectively troubleshoot and resolve customer issues in a timely manner.
- Contributed to successful outcomes through effective teamwork in order to provide excellent service on time at customer site.
- Facilitated effective communication between multidisciplinary teams to highlight specific aspects of our process though 8Ds methodology.
- Provided leadership for customer-focused audits involving 8Ds and offered support for Quality System audits based on IATF and or VDA standards.
Data Analyst
Refrigeración Rosita (Heavy Loads Area)
Nueva Rosita
01.2011 - 01.2013
- Provided data entry services to Refrigeración Rosita, managing invoices and contracts.
Education
Bachelor of Science - Computer Engineering Technology
ITESRC
Agujita Coahuila, Mx.08-2013
Skills
- 8D documentation and presentation
- IATF & VDA internal auditor
- FCA / GM / FORD CR internal auditor
- Yellow Belt Certification
- Problem solving
- Data analysis
- Technical knowledge
- Interpersonal communication (rapport)
- Attention to detail
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Analyst
Regal Rexnord
01.2024 - Current
Customer Quality Engineer III
Littelfuse Inc.
12.2015 - 01.2024
Data Analyst
Refrigeración Rosita (Heavy Loads Area)
01.2011 - 01.2013
Bachelor of Science - Computer Engineering Technology
ITESRC
Similar Profiles
ANDREW MorningstarANDREW Morningstar
QUALITY INSPECTION LEAD at Regal RexnordQUALITY INSPECTION LEAD at Regal Rexnord
Andrea CarbajalAndrea Carbajal
Customer Care-Order Management at Regal RexnordCustomer Care-Order Management at Regal Rexnord
Jerry BastianJerry Bastian
Electromechanical Assembly Technician at Regal RexnordElectromechanical Assembly Technician at Regal Rexnord