Esteban Flores
San Ysidro
Summary
Experienced parts salesman with extensive knowledge of motorcycle and vehicle parts. Skilled at meeting diverse customer needs with a customer-centric approach, patience, and generosity in providing exceptional service. Proficient parts specialist in inventory management, customer service, and efficiently resolving issues. Committed to exceeding sales targets and ensuring customer satisfaction daily. Eager entry-level job seeker with strong organizational skills, ready to contribute to achieving company goals.
Overview
10
10
years of professional experience
Work History
Plumber
JC Plumbing
10.2023 - Current
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Measured, threaded, and cut materials to correct angles.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
Parts Specialist
Fun Bike Center
04.2020 - 10.2023
- Tracked parts use and charged items to customer accounts for billing.
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts for customers and shops
- Organized parts storage and stocked inventory according to established guidelines.
- Stocked and managed stock of parts.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Maintained clean and neat parts counter and sales floor.
- Processed and reshelved return orders, checking for discrepancies and potential usage
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Ordered parts from various distributors to fulfill demands.
Customer Service Representative
Adesa Auto Auction
10.2019 - 01.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Entered title and vehicle information into database.
- Coordinated price adjustment between buyers and sellers.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Researched ownership interests and liens on real estate properties.
Sales Representative
Del Amo Motorsports
10.2018 - 06.2019
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Quoted prices, credit terms and other bid specifications.
Delivery Driver
Furaat
01.2017 - 10.2018
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Successfully avoided time delivery delays by carefully planning best routes.
Mechanical Technician
Pep Boys Auto Parts & Service
10.2016 - 01.2017
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
- Identified mechanical problems and determined best solutions for correction.
- Implemented preventive maintenance measures to decrease emergent issues.
- Utilized varied tools and equipment to test and troubleshoot mechanical systems.
- Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
- Kept detailed records of repairs and maintenance for reference in future work.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
- Collaborated with coworkers, discussing assembly, and needed product adjustments.
- Operated variety of tools and equipment to complete mechanical repairs.
- Frequently diagnosed mechanical problems and determined how to correct issues.
Sales Representative
Paolo Giardini
11.2015 - 10.2016
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained new employees on customer service, money handling and organizing strategies.
- Achieved or exceeded company-defined sales quotas.
Education
Diploma -
Hilltop High School
Chula Vista, CAMechanical Engineering
South Western College
Chula Vista, CASkills
- P>Payment collection
- P>Refund handling
- P>Inventory management
- P>Order taking
- P>Basic math skills
- P>Cash Handling
- P>Refunds and exchanges
- P>Cash register operation
- P>Customer assistance
Timeline
Plumber
JC Plumbing
10.2023 - Current
Parts Specialist
Fun Bike Center
04.2020 - 10.2023
Customer Service Representative
Adesa Auto Auction
10.2019 - 01.2020
Sales Representative
Del Amo Motorsports
10.2018 - 06.2019
Delivery Driver
Furaat
01.2017 - 10.2018
Mechanical Technician
Pep Boys Auto Parts & Service
10.2016 - 01.2017
Sales Representative
Paolo Giardini
11.2015 - 10.2016
Diploma -
Hilltop High School
Mechanical Engineering
South Western College
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