Esteban Montero
San José
Summary
Collection Supervisor with a solid history of achievement in collections. Motivated leader with strong organizational and prioritization abilities. Demonstrated success leading a team of 14 directing employees, with a strong management and leadership skills. Expertise on managing small and medium accounts in Latin America and the capability to work under pressure and oriented to the results
Overview
16
16
years of professional experience
Work History
Collections Supervisor
Hewlett Packard Enterprise
01.2017 - Current
- Manage a $40M USD monthly portfolio in Latin America
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Prepared and delivered performance reviews 14 collections agents to support continuous improvement of department.
- Investigated and reviewed credit risks and collections.
- Interviewed and assisted in selection of candidates for collections positions.
Dispute Analyst
Hewlett Packard Enterprise
01.2013 - 01.2017
- Managed an account receivable dispute portfolio, ensuring timely resolution of issues preventing payment
- Built strong internal partner relationships ensuring win/win outcomes, Lead and participated in local projects, participate in cross-functional teams to improve customer payment cycle, Decreased the amount disputed, Dispute prevention and avoidance, Improvement in data presentation and Commercial and consumer channels engagement
Collector Analyst
Hewlett Packard
01.2008 - 01.2013
- 15 million dollars of a complex portfolio
- Deliver on Business Fundamentals and related Operational Effectiveness
- Efficiency Key Performance Indicators at or better than goal as needed for assigned portfolio, pursuing improvement
- Deep dive to key factors in quote to cash cycle and propose actionable plans to manager
- Portfolio engagement to ensure stakeholders not caught by surprise on potential impact and drive resolutions to the end
- Identify customer disputes promptly within expected direct/channel TAT; providing accurate and complete documentation of the customers issues
- Assign the dispute to the appropriate Business/RTM owner for resolution and track all disputes
- Proactively follow-up with customers/partners as per collection strategies and build strong relationships with the customer
Education
Bachelor - Business Administration
Universidad De Costa Rica
2007
Skills
- Collections Procedures
- Team Supervision
- Account Reconciliation
- Critical Thinking
- Goals and Performance
- Negotiation
- Staff Training and Coaching
Languages
English
Upper intermediate (B2)
Portuguese
Intermediate (B1)
Timeline
Collections Supervisor
Hewlett Packard Enterprise
01.2017 - Current
Dispute Analyst
Hewlett Packard Enterprise
01.2013 - 01.2017
Collector Analyst
Hewlett Packard
01.2008 - 01.2013
Bachelor - Business Administration
Universidad De Costa Rica
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