Esteban Torres Sanchez
San Luis Potosí
Summary
• Provided multilingual customer support (Spanish, English, and French) to national and international clients, improving communication and customer satisfaction
• Assisted a high volume of customers daily in a fast-paced airport environment while maintaining service quality and professionalism
• Successfully resolved customer issues and special requests, helping improve client retention and positive feedback
• Developed strong cross-cultural communication skills by assisting travelers from different countries and backgrounds
• Consistently met service and sales support expectations in counter customer service roles
• Gained experience in handling reservations, documentation, and service coordination with accuracy and efficiency
• Recognized for maintaining a calm and professional attitude in high-pressure situations
• Built trust with customers through friendly service and effective problem-solving
Overview
2027
2027
years of professional experience
Work History
Bell Boy
Holiday Inn Quijote
- Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
- Promoted a professional image of the hotel by adhering to uniform and grooming standards at all times.
- Safeguarded guest privacy by following strict protocols when entering rooms or handling personal belongings.
- Promoted a positive hotel image by consistently providing excellent customer service to guests and addressing their needs.
Sales Agent and Costumer Service
Avis Car Rental San Luis Potosí
San Luis Potosí
02.2023 - Current
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Education
Bachelor of Engineering in Software Development - Software Engineering
Universidad Virtual Del Estado De Guanajuato
Guanajuato Bachelor’s Degree in Foreign Language Teaching - Foreign Languages Education
Universidad Tangamanga
San Luis Potosí Skills
Multilingual customer service professional fluent in Spanish, English, and French
Strong communication skills with international clients in fast-paced environments
Experience assisting customers with reservations, problem resolution, and service coordination
Excellent interpersonal skills and ability to build rapport with diverse customers
Skilled in handling high-pressure situations with professionalism and empathy
Basic technical knowledge and ability to quickly learn new systems and software
Experience in counter sales and face-to-face customer support
Ability to manage customer inquiries via phone, email, and in person
Strong organizational and time-management skills
Basic technical knowledge and ability to quickly learn new systems and software
Languages
English
Upper intermediate (B2)
French
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
Timeline
Sales Agent and Costumer Service
Avis Car Rental San Luis Potosí
02.2023 - Current
Bell Boy
Holiday Inn Quijote
Bachelor of Engineering in Software Development - Software Engineering
Universidad Virtual Del Estado De Guanajuato
Bachelor’s Degree in Foreign Language Teaching - Foreign Languages Education
Universidad Tangamanga