Esteban Torres Sanchez
San Luis Potosí
Summary
• Provided multilingual customer support (Spanish, English, and French) to national and international clients, improving communication and customer satisfaction
• Assisted a high volume of customers daily in a fast-paced airport environment while maintaining service quality and professionalism
• Successfully resolved customer issues and special requests, helping improve client retention and positive feedback
• Developed strong cross-cultural communication skills by assisting travelers from different countries and backgrounds
• Consistently met service and sales support expectations in counter customer service roles
• Gained experience in handling reservations, documentation, and service coordination with accuracy and efficiency
• Recognized for maintaining a calm and professional attitude in high-pressure situations
• Built trust with customers through friendly service and effective problem-solving
Overview
2027
2027
years of professional experience
Work History
Bell Boy
Holiday Inn Quijote
- Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
- Promoted a professional image of the hotel by adhering to uniform and grooming standards at all times.
- Safeguarded guest privacy by following strict protocols when entering rooms or handling personal belongings.
- Promoted a positive hotel image by consistently providing excellent customer service to guests and addressing their needs.
Sales Agent and Costumer Service
Avis Car Rental San Luis Potosí
02.2023 - Current
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Education
Bachelor of Engineering in Software Development - Software Engineering
Universidad Virtual Del Estado De Guanajuato
Guanajuato Bachelor’s Degree in Foreign Language Teaching - Foreign Languages Education
Universidad Tangamanga
San Luis Potosí Skills
Multilingual customer service professional fluent in Spanish, English, and French
Strong communication skills with international clients in fast-paced environments
Experience assisting customers with reservations, problem resolution, and service coordination
Excellent interpersonal skills and ability to build rapport with diverse customers
Skilled in handling high-pressure situations with professionalism and empathy
Experience in counter sales and face-to-face customer support
Ability to manage customer inquiries via phone, email, and in person
Strong organizational and time-management skills
Basic technical knowledge and ability to quickly learn new systems and software
Teamwork-oriented with a proactive problem-solving mindset
Languages
English
Upper intermediate (B2)
French
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
Timeline
Sales Agent and Costumer Service
Avis Car Rental San Luis Potosí
02.2023 - Current
Bell Boy
Holiday Inn Quijote
Bachelor of Engineering in Software Development - Software Engineering
Universidad Virtual Del Estado De Guanajuato
Bachelor’s Degree in Foreign Language Teaching - Foreign Languages Education
Universidad Tangamanga