Estefani Mendez Gonzaga
Call Center Agent
Tula De Allende,Hidalgo
Summary
Proficient Call Center Agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Overview
4
4
years of post-secondary education
2
2
Languages
1
1
Calling Center
Work History
Call Center Agent
The Call Gurus MX
Zapopan, Guadalajara
10.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Hostes
Sabina Cafe
Tula de Allende, Hidalgo
12.2014 - 04.2015
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating, and menu information.
- Translated the menu from spanish to english for tourist who visited the resturant.
Education
High School Diploma -
08.2011 - 05.2014
Skills
Customer support
English teacher at home
Help students with their english school work and I also teach and help kids with speaking and learning english.
Timeline
Call Center Agent - The Call Gurus MX
10.2022 - Current
Hostes - Sabina Cafe
12.2014 - 04.2015
Heritage High School - High School Diploma,
08.2011 - 05.2014
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