Estefani Resendiz
Administrative Virtual Assistant
Mérida, Yucatan
Summary
Experienced bilingual virtual assistant with the ability to work remotely providing optimal results with extensive knowledge in service and customer care with the ability to establish and maintain excellent communication and relationships with clients.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Office Manager
Innova Local
04.2024 - Current
- Handle high-volume phone calls and professional email communication.
- Schedule and coordinate meetings, appointments, and team activities.
- Manage billing, invoicing, and financial transactions with accuracy.
- Oversee and lead team management, workflow coordination, and remote operations.
- Conduct recruiting, interviewing, and onboarding of new employees.
- Provide customer support, addressing inquiries and ensuring client satisfaction.
- Perform administrative tasks, including record-keeping, database management, and process optimization.
Interpreter
Propio Services
03.2024 - Current
- Provide accurate and culturally appropriate interpretation for medical, legal, law enforcement, and educational settings.
- Facilitate real-time verbal interpretation between Spanish and English for patients, students, parents, law enforcement officers, and professionals.
- Interpret medical consultations, emergency room visits, therapy sessions, and hospital procedures, ensuring clear communication between healthcare providers and patients.
- Assist in court hearings, police interviews, interrogations, and legal proceedings, maintaining confidentiality and accuracy.
Data Analyst
Tengo Capital
05.2023 - 02.2025
- Conducted MLS property searches to identify potential acquisitions.
- Analyzed properties to determine After Repair Value (ARV), rehab costs, and offer pricing.
- Managed appointment scheduling and coordinated property viewings.
- Handled incoming calls and SMS using a dialer app, ensuring timely communication.
- Maintained strong realtor relationships to facilitate successful deals.
- Dispatched daily property offers and followed up on counteroffers and accepted deals to ensure timely responses and resolutions.
Virtual Administrative Assistant
Investment Evolution Corporation
03.2021 - 04.2024
- Data Entry and Management: Accurately input and maintain financial data, client information, and other records into databases, spreadsheets, or accounting software systems.
- Document Preparation: Prepare and format financial documents, reports and presentations.
- Email support, text support and phone support.
- Client Onboarding: Support client onboarding process by collecting necessary documentation, verifying information, and assisting with account setup.
- Confidentiality and Security: Maintain confidentiality and discretion when handling sensitive financial information, client records, and proprietary data-
Virtual Assistant
We Make Yor Calls
02.2021 - 04.2023
- Work with multiple clients providing different services related to real estate, credit repair, loans, and personal assistance carrying out all types of administrative activities such as:
- Calendar Management: Schedule appointments, meetings, and events using digital calendar platforms, ensuring effective time management for clients or team members.
- Document Preparation: Create, format, and proofread documents such as reports and spreadsheets using software like Microsoft Office or Google Workspace.
- Travel Arrangements: Coordinate travel logistics including booking flights, hotels, transportation.
- Cold calling, lead generation and prospect qualification: Engage with prospects to assess their needs, qualify their interest level, and determine their potential as viable sales opportunities.
- Appointment Setting and follow-Up Communication: Schedule appointments with qualified leads or interested prospects
Bilingual Vacation Guide
R.C.I
09.2020 - 03.2021
- Provide Customer Assistance: Assist customers in planning and booking vacation packages while providing excellent customer service in both English and Spanish.
- Answer Inquiries: Respond to customer inquiries via phone, email, or chat regarding vacation destinations.
- Handle Reservations: Process reservations, changes, cancellations and refunds.
Customer Service Advocate
AT&T Inc.
02.2019 - 02.2020
- Customer Retention: Proactively engage with existing customers to understand their need.
- Manage Customer Inquiries: Handle incoming calls (more than 30 per shift) emails, or messages from customers who are considering canceling their services, and work to resolve their issues and retain their business.
- Educate Customers: Provide clear and accurate information about company policies, products, services, pricing, and contract terms to help customers make informed decisions about their accounts.
Education
No Degree - Nursing Education
Universidad Del Nuevo México
08.2017 - 05.2020
Skills
Customer Service
Organizational skills
Office administration
Multitasking
Team Collaboration
Multi-Line Phone Systems
Office Administration
Administrative Support
Schedule Maintenance
Confidentiality and Data Protection
File Management
Management of different types of CRM
Timeline
Office Manager
Innova Local
04.2024 - Current
Interpreter
Propio Services
03.2024 - Current
Data Analyst
Tengo Capital
05.2023 - 02.2025
Virtual Administrative Assistant
Investment Evolution Corporation
03.2021 - 04.2024
Virtual Assistant
We Make Yor Calls
02.2021 - 04.2023
Bilingual Vacation Guide
R.C.I
09.2020 - 03.2021
Customer Service Advocate
AT&T Inc.
02.2019 - 02.2020
No Degree - Nursing Education
Universidad Del Nuevo México
08.2017 - 05.2020