Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Estefania Baldenegro

Tijuana

Summary

Dynamic Customer Support Specialist with proven expertise at Task Us in delivering exceptional service and resolving complex issues. Skilled in technical troubleshooting and adept at payment negotiation, I excel in fostering customer relationships and managing orders effectively. Committed to enhancing customer satisfaction through strategic communication and problem-solving.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Task Us
Tijuana
04.2025 - Current
  • I provide the customer with their order information.
  • Answer incoming calls, messages and emails
  • Handle questions about existing policies and provide a resolution for their cases.

Collections Agent

Baja Call Center
Tijuana
02.2023 - 12.2024
  • I handled outbound calls to inform customers about their overdue payments.
  • I explained the company policies to the customers.
  • Developed effective communication strategies to negotiate payment plans.

Technical Support Representative

Telvista
Tijuana
04.2022 - 02.2023
  • Provided technical support for internet, phone and television services via phone.
  • Diagnosed user problems using troubleshooting tools and resources effectively.
  • Documented support interactions in the ticketing system for future reference.

Education

High School Diploma -

C.B.T.I.S. 146
Tijuana, B.C.
07-2014

Some College (No Degree) - Industrial Engineering

Tecmilenio
Tijuana, B. C.

Skills

  • Customer service
  • Technical troubleshooting
  • Payment negotiation
  • Policy explanation
  • Order management
  • Customer relationship management

Affiliations

  • Hiking
  • Event Decor

Certification

  • Excel Certificated

Timeline

Customer Support Specialist

Task Us
04.2025 - Current

Collections Agent

Baja Call Center
02.2023 - 12.2024

Technical Support Representative

Telvista
04.2022 - 02.2023

High School Diploma -

C.B.T.I.S. 146

Some College (No Degree) - Industrial Engineering

Tecmilenio
Estefania Baldenegro