Estefania Baldenegro
Tijuana
Summary
Dynamic Customer Support Specialist with proven expertise at Task Us in delivering exceptional service and resolving complex issues. Skilled in technical troubleshooting and adept at payment negotiation, I excel in fostering customer relationships and managing orders effectively. Committed to enhancing customer satisfaction through strategic communication and problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Task Us
Tijuana
04.2025 - Current
- I provide the customer with their order information.
- Answer incoming calls, messages and emails
- Handle questions about existing policies and provide a resolution for their cases.
Collections Agent
Baja Call Center
Tijuana
02.2023 - 12.2024
- I handled outbound calls to inform customers about their overdue payments.
- I explained the company policies to the customers.
- Developed effective communication strategies to negotiate payment plans.
Technical Support Representative
Telvista
Tijuana
04.2022 - 02.2023
- Provided technical support for internet, phone and television services via phone.
- Diagnosed user problems using troubleshooting tools and resources effectively.
- Documented support interactions in the ticketing system for future reference.
Education
High School Diploma -
C.B.T.I.S. 146
Tijuana, B.C. 07-2014
Some College (No Degree) - Industrial Engineering
Tecmilenio
Tijuana, B. C.Skills
- Customer service
- Technical troubleshooting
- Payment negotiation
- Policy explanation
- Order management
- Customer relationship management
Affiliations
- Hiking
- Event Decor
Certification
- Excel Certificated
Timeline
Customer Support Specialist
Task Us
04.2025 - Current
Collections Agent
Baja Call Center
02.2023 - 12.2024
Technical Support Representative
Telvista
04.2022 - 02.2023
High School Diploma -
C.B.T.I.S. 146
Some College (No Degree) - Industrial Engineering
Tecmilenio
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