Estephania Franco Martinez
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Grupo Posadas
Konexo Contact + Solution Center
Morelia, Michoacán, Mexico
09.2018 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Provided customer service to clients, addressing concerns and queries related to their bills promptly and professionally.
- Enhanced customer by providing personalized vacation planning services tailored to individual needs and preferences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
English Teacher
Colegio Victoria
Mexico, México, Mexico
07.2017 - 07.2018
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Developed innovative lesson plans to engage students in English language learning.
Kindergarten English Teacher
Jardin De Niños Enrique Fuentes Quintana
Ecatepec, México, Mexico
07.2016 - 07.2017
- Supported English language learners in their acquisition of language skills through targeted instruction and additional resources.
- Supported students in developing social skills through structured activities and positive reinforcement techniques with English language.
- Strengthened classroom management for a positive learning environment by establishing clear expectations and enforcing consistent consequences.
Kindergarten English Teacher
Instituto México Independiente
Ecatepec, México, Mexico
07.2013 - 07.2016
- Collaborated with fellow teachers to develop interdisciplinary units that connected students learning across multiple subjects areas.
- Designed and implemented assessments to measure student progress in English language learning.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Education
Bachelor in Graphic Design -
Universidad Insurgentes Plante Norte
Mexico, México, Mexico07.2016
High School Diploma -
Miguel Lerdo De Tejada
Mexico07.2013
Skills
- Verbal Communication
- Team building
- Organization and Time Management
- Computer Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Calm Under Pressure
- Flexible and Adaptable
- Customer Relations
Certification
- Certified in PCI DSS (Payment Card Industry Data Security Standard).
- Certified in data protection security.
Timeline
Grupo Posadas
Konexo Contact + Solution Center
09.2018 - 01.2024
English Teacher
Colegio Victoria
07.2017 - 07.2018
Kindergarten English Teacher
Jardin De Niños Enrique Fuentes Quintana
07.2016 - 07.2017
Kindergarten English Teacher
Instituto México Independiente
07.2013 - 07.2016
Bachelor in Graphic Design -
Universidad Insurgentes Plante Norte
High School Diploma -
Miguel Lerdo De Tejada