ESTHELA MILLÁN

• Assesses the credit history and financial capacity of loan applicants.
• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
• Improved understanding of financial statements, which helped in assessing risk.
• Conducted presentations to upper management and executive teams for loan recommendations.
• Generate financial briefings using Moody's software.
• Complied with internal controls and government regulations.
• Over $100,000 of savings in lean belt projects:

- Developed credit models to assist in the credit decision process.

- Increased efficiency in credit review process by developing standardized templates for financial spreading and risk assessment.

- Tableau & Power BI presentations that were user-friendly and easy to understand.

- Collaborated with other teams to create an app to track customer service requests (Power App).

• Assessed and reported on performance attribution on monthly and quarterly bases.
• Monitored, managed and developed investment portfolios.
• Developed and presented detailed analysis of investment performance, portfolio attributes and benchmark composition to evaluate investment strategies.
• Cultivated client relationships through high levels of direct communication to maintain customer loyalty.
• Analyzed economic data to anticipate market fluctuations and adjust investment strategies accordingly.
• Educated clients on market trends and investment products, empowering them to make informed decisions.
• Established key procedures for teams preparing documentation, models, and presentations.