Summary
Overview
Work History
Education
Skills
Timeline
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Esther Jiménez Molina

Esther Jiménez Molina

Ingeniería En Ciencias De La Computación
Puebla,

Summary

Poseo una destacada capacidad para mejorar la confiabilidad de los productos y la satisfacción del cliente, a través de estrategias rigurosas de control de calidad y una gestión eficiente. Mi experiencia en la evaluación de procesos de control de calidad, junto con mi habilidad para fomentar la colaboración en equipo, me permite optimizar los procesos y aumentar la eficiencia. Además, cuento con sólidas competencias analíticas e interpersonales que respaldan mi enfoque en la mejora continua.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Quality Assurance

Kimetrics
02.2023 - 01.2025
  • Implemented quality assurance measures, resulting in a significant decrease in customer complaints.
  • Established robust quality assurance processes, consistently delivering accurate test results within specified timelines.
  • Assisted with regulatory binders and quality assurance and quality control procedures.
  • Implemented quality assurance best practices, resulting in reduced defects and improved product reliability.
  • Collaborated with 3 quality assurance teammates.

Customer Service

Corza Sistemas
03.2019 - 01.2023
  • Maintained customer service standards for department and company at large.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally.
  • Implemented new quality assurance and customer service standards.
  • Met customer service expectations through problem resolution, daily communication, and follow-up, boosting customer service scores.
  • Met customer service expectations through problem resolution, daily communication, and follow-up, boosting customer service scores 98%.

Assigned Analyst

Secretaria General De Gobierno
07.2015 - 03.2019
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.

Education

Ingeniería En Ciencias De La Computación - Computación

Benemérita Universidad Autónoma De Puebla
Puebla
01.2010 - 07.2015

Skills

    Quality assurance strategy

    Quality assurance evaluation

    Quality assurance monitoring

    Quality assurance management

Timeline

Quality Assurance

Kimetrics
02.2023 - 01.2025

Customer Service

Corza Sistemas
03.2019 - 01.2023

Assigned Analyst

Secretaria General De Gobierno
07.2015 - 03.2019

Ingeniería En Ciencias De La Computación - Computación

Benemérita Universidad Autónoma De Puebla
01.2010 - 07.2015

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Esther Jiménez MolinaIngeniería En Ciencias De La Computación