Erika S. Ubando

Security & Incident Management Tool Deployment & Technical Enablement IT Project Delivery & Team Leadership Reporting, Communication & Governance Process Optimization & Tech Enablement Operational Oversight & Strategy Execution

💻 IT Program & Cybersecurity Lead Summary

• Led monitoring and resolution of security alerts and ticket escalations across global regions (LAC, LAS, USA, Canada, Europe), ensuring incident responsiveness and system integrity.
• Oversaw Proof of Concept (PoC) evaluation and implementation for scalable security solutions and system enhancements.

Tool Deployment & Technical Enablemen

• Successfully implemented and operationalized enterprise-level cybersecurity tools:Palo Alto GlobalProtect, CyberArk, Cortex, Prisma Cloud
  
• Coordinated DevOps-based project tracking to accelerate software delivery and maintain alignment across IT workstreams.

IT Project Delivery & Team Leadership

• Directed 5 project managers to execute 6 global security tool rollouts, enhancing company cybersecurity posture by 25%.
• Managed complex, multi-stream IT programs, balancing strategic goals, deadlines, and budget constraints.
• Established cross-functional collaboration with engineering, business, and leadership teams to align resources with technical demands.

Reporting, Communication & Governance

• Created weekly cybersecurity newsletters to maintain transparency and knowledge-sharing across departments.
• Maintained workflows, project documentation, and performance reports to improve clarity and decision-making.

Process Optimization & Tech Enablement

• Led pilot testing and feedback cycles to refine IT systems and ensure user adoption.
• Developed and deployed system life cycle methodologies to produce secure, scalable, and high-quality solutions.
• Applied data-driven strategies to improve technical and operational outcomes.

🎯 Operational Oversight & Strategy Execution

• Served as the primary point of contact for cybersecurity-related matters, resolving technical, financial, and operational issues.
• Provided mentorship and feedback to team members to meet performance targets and professional growth milestones.

Professional Summary – Wipro Technologies Project Management & Client Migration Quality Assurance & Process Optimization Requirements & Approval Workflows Technical & Analytical Skills Operational Excellence & Collaboration Communication & Leadership

Project Management & Client Migration

• Led planning and migration of VIP clientele to new technology platforms, ensuring seamless transition and minimal disruption.
• Classified project types and client profiles to optimize implementation strategies and outcomes.

Quality Assurance & Process Optimization

• Supported QA activities within the finance area, enforcing strict quality standards and process checklists.
• Controlled resource allocation, maintaining team productivity and compliance.

Requirements & Approval Workflow

• Followed up on new project requests and actively managed BRM (Business Requirement Management) creation.
• Implemented and automated approval processes for efficiency and control.

Technical & Analytical Skill

• Applied strong analytical skills to resolve issues and improve operational effectiveness.
• Adapted quickly to new technologies and software tools, driving innovation and team responsiveness.

Operational Excellence & Collaboration

• Contributed to daily operations in a fast-paced environment, demonstrating reliability, teamwork, and attention to detail.
• Excelled in time management to meet tight deadlines and maintain high-quality deliverables.
• Provided exceptional service while identifying opportunities for improvement and growth.

Communication & Leadership

• Maintained excellent communication across teams, both verbally and in writing, supporting cross-functional collaboration and clarity.