Erick Eugenio GARCIA CRUZ
Costumer Service Agent
ALMENDROS,Yucatán
Summary
Knowledgeable and dedicated customer service professional with extensive experience in answering service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
Work History
Telephone Agent
Call Center Sales Pro
Mérida , Yucatán
07.2022 - Current
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Telephone Agent
Explora Comunicaciones
Merida, Yucatán
03.2021 - 06.2022
- Opened new accounts and documented personal, demographic and payment information in system.
- De-escalate Upset clients calls using friendly, persuasive strategies.
- Resolved customer issues through research and problem solving.
- Maintained high level of customer service through friendly and polite demeanor.
- Operated switchboard and routed incoming calls to appropriate departments.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Direct Sales Supervisor
Corso Artisan Series
Mahahual , Quintana Roo
11.2018 - 02.2020
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Pushed jewelry sales revenue to new levels with more than $ 260,000 US in yearly sales.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of 7 people, stepping in to support employees and deliver smooth sales processes for clients.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Sales Agent Representative
Diamonds International
Cozumel , Quintana roo
12.2014 - 05.2017
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering advice on purchases and promoting additional products.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Education
High School Diploma -
Partenon Militirized Institute
Chetumal, Quintana Roo 07.2011 - 07.2014
Bachelor of Science - Psychology
Universidad Del Valle De México
Mérida 09.2022 - Current
Skills
Complaint resolution
Product and service knowledge
Professional communication
Verbal communication skills
Cultural Awareness
Certification
Cambrige B2 Certificate
Timeline
Bachelor of Science - Psychology
Universidad Del Valle De México
09.2022 - Current
Telephone Agent
Call Center Sales Pro
07.2022 - Current
Telephone Agent
Explora Comunicaciones
03.2021 - 06.2022
Direct Sales Supervisor
Corso Artisan Series
11.2018 - 02.2020
Sales Agent Representative
Diamonds International
12.2014 - 05.2017
High School Diploma -
Partenon Militirized Institute
07.2011 - 07.2014