EVA GOMEZ
BACHELOR'S DEGREE IN COMMUNICATION SCIENCES
Mexico City,CMX
Summary
Hey! I'm Eva. I'm a versatile Content Writer proficient in researching, writing and editing diverse content.
I'm passionate about creating content oriented towards Science Popularization, Art and writing educational yet engaging, authoritative and error-free work.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Customer Care Professional
American Express
04.2023 - Current
- Surpassed performance metrics in key areas such as average call handle time, quality assurance scores, and resolved cases per day.
- Service more than 60 calls a day while keeping a high level of accuracy and maintaining exceptional customer care experience.
- Enhanced customer satisfaction by addressing and resolving customer inquiries and complaints in a timely manner.
- Served as a reliable resource for colleagues by readily offering assistance and support when needed, demonstrating strong teamwork skills.
Script Writer
Underknown
4 2021 - 03.2023
- Writing complex science subjects and my jo was to make the information understandable and amusing.
- Delivered high-quality work under tight deadlines by optimizing time management skills.
- Work with teams all over the world which required a high level of organization and time management to fulfill deadlines.
Article Writer
El Mister
12.2020 - 4 2021
- High level of accuracy in the information provided, fact check and prioritization of work load to fulfill daily deadlines.
- Conducted thorough research using credible sources to ensure accuracy in all written materials produced.
- Organized workflow efficiently, managing multiple projects simultaneously while adhering to tight deadlines.
Assistant Content Director
University Museum of Contemporary Art
08.2017 - 03.2020
- At UNAM's University Museum of Contemporary Art (MUAC) I had the opportunity to help create and curate several art workshops.
- Collaborated with marketing teams to create cohesive brand messaging across various channels.
Education
Communication Studies
National Autonomous University of Mexico (UNAM)
Mexico City, Mexico 05.2011 - 05.2016
What Is Contemporary Art? - undefined
Museum of Modern Art (MoMA)
01.2020 - 05.2020
Skills
Critical thinking and problem solving
Effective Time Management
Active Listening
Leadership
Communication
Energized
Adaptability
Ability to Multitask
Teamwork
Creativity
Languages
Spanish
English
Timeline
Customer Care Professional
American Express
04.2023 - Current
Article Writer
El Mister
12.2020 - 4 2021
What Is Contemporary Art? - undefined
Museum of Modern Art (MoMA)
01.2020 - 05.2020
Assistant Content Director
University Museum of Contemporary Art
08.2017 - 03.2020
Communication Studies
National Autonomous University of Mexico (UNAM)
05.2011 - 05.2016
Script Writer
Underknown
4 2021 - 03.2023
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