EVA GOMEZ
BACHELOR'S DEGREE IN COMMUNICATION SCIENCES
Mexico City,CMX
Summary
Hey! I'm Eva. I'm a versatile Content Writer proficient in researching, writing and editing diverse content.
I'm passionate about creating content oriented towards Science Popularization, Art and writing educational yet engaging, authoritative and error-free work.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Customer Care Professional
American Express
2023.04 - Current
- Surpassed performance metrics in key areas such as average call handle time, quality assurance scores, and resolved cases per day.
- Service more than 60 calls a day while keeping a high level of accuracy and maintaining exceptional customer care experience.
- Enhanced customer satisfaction by addressing and resolving customer inquiries and complaints in a timely manner.
- Served as a reliable resource for colleagues by readily offering assistance and support when needed, demonstrating strong teamwork skills.
Script Writer
Underknown
4 2021 - 2023.03
- Writing complex science subjects and my jo was to make the information understandable and amusing.
- Delivered high-quality work under tight deadlines by optimizing time management skills.
- Work with teams all over the world which required a high level of organization and time management to fulfill deadlines.
Article Writer
El Mister
2020.12 - 4 2021
- High level of accuracy in the information provided, fact check and prioritization of work load to fulfill daily deadlines.
- Conducted thorough research using credible sources to ensure accuracy in all written materials produced.
- Organized workflow efficiently, managing multiple projects simultaneously while adhering to tight deadlines.
Assistant Content Director
University Museum of Contemporary Art
2017.08 - 2020.03
- At UNAM's University Museum of Contemporary Art (MUAC) I had the opportunity to help create and curate several art workshops.
- Collaborated with marketing teams to create cohesive brand messaging across various channels.
Education
Communication Studies
National Autonomous University of Mexico (UNAM)
Mexico City, Mexico 2011.05 - 2016.05
What Is Contemporary Art? - undefined
Museum of Modern Art (MoMA)
2020.01 - 2020.05
Skills
Critical thinking and problem solving
Effective Time Management
Active Listening
Leadership
Communication
Energized
Adaptability
Ability to Multitask
Teamwork
Creativity
Languages
Spanish
English
Timeline
Customer Care Professional
American Express
2023.04 - Current
Article Writer
El Mister
2020.12 - 4 2021
What Is Contemporary Art? - undefined
Museum of Modern Art (MoMA)
2020.01 - 2020.05
Assistant Content Director
University Museum of Contemporary Art
2017.08 - 2020.03
Communication Studies
National Autonomous University of Mexico (UNAM)
2011.05 - 2016.05
Script Writer
Underknown
4 2021 - 2023.03