EVANGELINA CARDENAS COLUNGA
ESTUDIANTE INGENIERÍA EN MATERIALES AVANZADOS
Saltillo,COA
Summary
Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level assistant position in any environment. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of post-secondary education
3
3
Languages
Work History
Online Seller
BLACK ROSE BOUTIQUE
SALTILLO, COAHUILA
06.2021 - Current
- Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities.
- Drove strategy for online platform, order management and fulfillment process to meet company objectives.
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
- Liaised with product marketing and sales teams to support strategic planning, testing and execution of initiatives for e-commerce websites.
- Interviewed, hired and trained sales team members to establish sufficient phone coverage during holiday peak periods.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
Marketing Manager
MINI FERIA SALTILLO
SALTILLO, COAHUILA
04.2021 - Current
- Increased customer engagement through social media.
- Created social media content with consistent content and tone.
- Developed marketing content such as blogs, promotional materials and advertisements for social media
- Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement.
- Analyzed and reported social media and online marketing campaign results.
- Proactively engaged with clients by phone, email and in-person, which helped established long-term, lucrative relationships.
- Evaluated monthly performance statistics and used data to inform future strategies.
- Successfully launched offline and online consumer targeting and marketing strategy.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
- Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies.
- Outlined omnichannel channel goals across brands and digital platforms, including store systems, web, mobile and marketing systems.
Digital Marketing Manager
ABOGADA BRENDA CASTILLO
SALTILLO, COAHUILA
04.2021 - Current
- Increased customer engagement through social media.
- Created social media content with consistent content and tone.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement.
- Proactively engaged with clients by phone, email and in-person, which helped established long-term, lucrative relationships.
- Successfully launched offline and online consumer targeting and marketing strategy.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
- Outlined omnichannel channel goals across brands and digital platforms, including store systems, web, mobile and marketing systems.
Digital Marketing Manager
MUJER DIVINA MIND COACH
SALTILLO, COAHUILA
04.2021 - Current
- Increased customer engagement through social media.
- Created social media content with consistent content and tone.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement.
- Proactively engaged with clients by phone, email and in-person, which helped established long-term, lucrative relationships.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
Assistant Manager
PERSONAL
SALTILLO, COAHUILA
12.2019 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed digital projects end-to-end, from initial conceptualizing through final implementation and live monitoring.
- Worked effectively under constant pressure of simultaneous project milestones and deliverable deadlines.
Teacher
PERSONAL
SALTILLO, COAHUILA
06.2019 - Current
- Provided warm, supportive environment for developing academic, social and emotional growth.
- Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.
- Prepared, administered and corrected weekly tests and examinations to observe student overall performance.
- Employed visual and auditory approaches to make lessons more interesting and interactive for students.
- Challenged and engaged students through in-depth lectures, debates and discussions and literary subjects.
Personal Shopper
DEVANA CLOTHING
SALTILLO, COAHUILA
05.2019 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Model
VARIOS
SALTILLO, COAHUILA
01.2019 - Current
- Promoted products and services by posing for commercials, live shows and photo shoots.
- Posed and strutted to demonstrate features such as garment quality, style and design.
- Modeled garments such as dresses, coats, underclothing and swimwear.
- Applied makeup in accordance with clothing style.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Social Media Influencer
VARIOS
SALTILLO, COAHUILA
01.2019 - Current
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
- Created, curated and managed published content for feed and stories across social media channels.
- Monitored and built social media following by maintaining solid online presence via community engagement.
- Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
- Engaged with consumers using education, passion and authenticity.
- Produced relevant product content to reach target customers.
- Formulated high-quality written storytelling and visual content for social media campaigns.
- Posted testimonials, promotional content and consumer experiences to social media platforms to garner comments and likes.
- Gathered insights from interaction with current and prospective consumers to enhance content.
- Live streamed dialogue and events on Facebook, Twitter and Instagram to optimize interaction and engagement levels.
- Created content strategies for digital media.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Built, implemented and updated effective SEO strategies.
- Created customized marketing materials to increase product awareness.
MODEL
LOS PINOS STUDIO
SALTILLO, COAHUILA
08.2017 - Current
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Applied makeup in accordance with clothing style.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Scheduled onsite and offsite makeup appointments for clientele.
- Answered phone calls and emails to schedule client appointments.
- Introduced salon to alternative hair therapies involving natural products to bring in new clients.
Private Nanny
FAMILIAR-PRIVADA
SALTILLO, COAHUILA
07.2016 - Current
- Played games, worked on puzzles and read books to young children.
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
- Assisted with housework such as laundry and cooking.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Developed bilingual abilities in english through immersive conversation and activities.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
Public Relations
GRUPO CEGO
SALTILLO, COAHUILA
01.2018 - 06.2021
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
- Developed original content for blog posts and website articles.
- Prepared social media posts and videos with eye for viral content strategies.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
Seller Support Agent
SEGUROS DE INVERSION
SALTILLO, COAHUILA
12.2020 - 05.2021
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Used coordination and planning skills to achieve results according to schedule.
Client Service
COCHERA DEL ZURDO
SALTILLO, COAHUILA
05.2019 - 10.2019
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
Restaurant Hostess
SR. KIMONO
SALTILLO, COAHUILA
05.2018 - 09.2018
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Managed event contracts, including estimates, event profiles and post-event summaries.
Chef Assistant
BRUGGE
SALTILLO, COAHUILA
01.2018 - 06.2018
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef and waiting staff's needs.
- Assisted in menu preparation, making suggestions and researching recipes compatible with existing menu items.
- Unloaded delivery trucks, verified contents against invoice and properly stored food items.
- Limited portion sizes and used garnishes to control food costs.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Maintained high personal grooming standards and uniform presentation.
- Lifted and carried heavy materials.
- Pushed, pulled and transported large loads and objects.
- Adhered to procedures in preparing food items.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Client Services Manager
CONVIVE NATURAL
SALTILLO, COAHUILA
06.2016 - 02.2018
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Created customer support strategy to increase customer retention.
Client Services Manager
TACOS RAÚL
SALTILLO, COAHUILA
01.2017 - 01.2018
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
Summer Camp Staff Member
COLEGIO ALBATROS
SALTILLO, COAHUILA
07.2017 - 08.2017
- Led groups of children safely through variety of camp activities.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Kept athletic and games equipment and facilities organized and maintained.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Transported and escorted program participants to and from activities and on field trips.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Performed clerical duties, including registering participants and answering specific event inquiries.
- Ordered and maintained all recreational equipment.
- Carried out day-day-day duties accurately and efficiently.
Client Service Manager
BERRY GOOD
SALTILLO, COAHUILA
09.2016 - 01.2017
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Served customers in a friendly, efficient manner following outlined steps of service.
Education
High School Diploma -
ATENEO FUENTE
Blvd. Venustiano Carranza S/N Colonia República Or 01.2015 - 05.2016
Advanced Academic Degree in Engineering - INGENIERIA EN MATERIALES AVANZADOS
INSTITUTO TECNOLOGICO DE SALTILLO
Blvd. Venustiano Carranza #2400, Col. Tecnológico, 01.2018 - Current
Skills
Scrum and Agile proficiency
Prospecting customers
Content marketing
Social media activities
Communication and writing skills
Employee performance evaluations
Recruiting and interviewing
Reservation coordination
Hospitality service expertise
Accurate money handling
Product knowledge
Trend understanding
Customer Relations
Store opening and closing
Product and service sales
Cash Handling
Microsoft Office
Collaboration
Work underpressure
Leadership
Communication skills
Social integration
Activity Planning
Child Supervision
Adaptability
Creative
Hobbies
dance
gym
run
painting
reading
swimming
talking
writting
Timeline
Online Seller
BLACK ROSE BOUTIQUE
06.2021 - Current
Marketing Manager
MINI FERIA SALTILLO
04.2021 - Current
Digital Marketing Manager
ABOGADA BRENDA CASTILLO
04.2021 - Current
Digital Marketing Manager
MUJER DIVINA MIND COACH
04.2021 - Current
Seller Support Agent
SEGUROS DE INVERSION
12.2020 - 05.2021
Assistant Manager
PERSONAL
12.2019 - Current
Teacher
PERSONAL
06.2019 - Current
Personal Shopper
DEVANA CLOTHING
05.2019 - Current
Client Service
COCHERA DEL ZURDO
05.2019 - 10.2019
Model
VARIOS
01.2019 - Current
Social Media Influencer
VARIOS
01.2019 - Current
Restaurant Hostess
SR. KIMONO
05.2018 - 09.2018
Public Relations
GRUPO CEGO
01.2018 - 06.2021
Chef Assistant
BRUGGE
01.2018 - 06.2018
Advanced Academic Degree in Engineering - INGENIERIA EN MATERIALES AVANZADOS
INSTITUTO TECNOLOGICO DE SALTILLO
01.2018 - Current
MODEL
LOS PINOS STUDIO
08.2017 - Current
Summer Camp Staff Member
COLEGIO ALBATROS
07.2017 - 08.2017
Client Services Manager
TACOS RAÚL
01.2017 - 01.2018
Client Service Manager
BERRY GOOD
09.2016 - 01.2017
Private Nanny
FAMILIAR-PRIVADA
07.2016 - Current
Client Services Manager
CONVIVE NATURAL
06.2016 - 02.2018
High School Diploma -
ATENEO FUENTE
01.2015 - 05.2016