Evelin Villegas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative I
Amphenol Optimize Mexico
07.2024 - Current
- Assist clients with product inquiries, order status, and service issues.
- Coordinate with production and logistics teams to resolve customer concerns.
- Maintain accurate records of interactions using internal systems.
- Ensure customer satisfaction through prompt and professional service.
- Support internal departments by relaying client feedback and priorities.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Account Specialist
Real Outsourcing
09.2023 - 06.2024
- Managed communication with clients from various U.S. law firms via emails, phone calls and weekly meetings.
- Managed client accounts to ensure high levels of satisfaction and retention.
- Followed company policies and scripts to meet standards.
- Conducted regular reviews of client accounts to ensure compliance with company policies.
- Completed routine and complex account updates to resolve problems.
Administrative Assistant
Proquimnor
09.2021 - 08.2023
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created office files, updated spreadsheets, and prepared presentations to support the team.
- Utilized multiple communication channels (phone, email, chat) to address customer needs effectively.
- Processed purchased orders and invoices in Contpaqi software.
- Sent weekly account statements to customers.
Education
Bachelor's - Industrial Engineering
CeUNO University
Nogales, Sonora06.2026
Skills
- Computer: Microsoft Excel, Access, PowerPoint, Word, Office 360
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Conflict resolution
SKILLS AND LENGUAGES
Languages: Native Spanish, Advanced English.
Timeline
Customer Service Representative I
Amphenol Optimize Mexico
07.2024 - Current
Account Specialist
Real Outsourcing
09.2023 - 06.2024
Administrative Assistant
Proquimnor
09.2021 - 08.2023
Bachelor's - Industrial Engineering
CeUNO University
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