Summary
Overview
Work History
Education
Skills
SKILLS AND LENGUAGES
Timeline
Generic

Evelin Villegas

Summary

Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis.

Overview

4
4
years of professional experience

Work History

Product Specialist

VATaskPro
07.2025 - Current
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
  • Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.

Customer Service Representative I

Amphenol Optimize Mexico
07.2024 - 07.2025
  • Assist clients with product inquiries, order status, and service issues.
  • Coordinate with production and logistics teams to resolve customer concerns.
  • Maintain accurate records of interactions using internal systems.
  • Ensure customer satisfaction through prompt and professional service.
  • Support internal departments by relaying client feedback and priorities.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Account Specialist

Real Outsourcing
09.2023 - 06.2024
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Analyzed financial data and generated accurate, insightful reports for management.

Administrative Assistant

Proquimnor
09.2021 - 08.2023
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Collaborated with sales teams to ensure quotes were competitive and aligned with company objectives.
  • Managed a large volume of incoming quote requests, prioritizing tasks effectively to meet tight deadlines consistently.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.

Education

Bachelor's - Industrial Engineering

CeUNO University
06.2026

Skills

  • Proficient in Microsoft Office Suite
  • Customer engagement
  • Problem-solving skills
  • Detail-oriented data management
  • Client relationship building
  • Skilled in software usage
  • Proficient in conflict management

SKILLS AND LENGUAGES

Languages: Native Spanish, Advanced English.

Timeline

Product Specialist

VATaskPro
07.2025 - Current

Customer Service Representative I

Amphenol Optimize Mexico
07.2024 - 07.2025

Account Specialist

Real Outsourcing
09.2023 - 06.2024

Administrative Assistant

Proquimnor
09.2021 - 08.2023

Bachelor's - Industrial Engineering

CeUNO University

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Evelin Villegas