Evelyn Rojas
Nogales
Summary
Dynamic professional with extensive experience at Amphenol Energy Technologies, excelling in complaint handling and relationship building. Recognized for enhancing customer loyalty through effective conflict resolution and coaching new hires. Proven ability to maintain quality control and document accuracy, ensuring project success and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amphenol Energy Technologies
04.2021 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a leader within the team.
Planner | Buyer | Customer Service
Walbar Engine Components
01.2021 - 05.2021
- Collaborated with cross-functional teams to align goals and ensure project success.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Presented progress reports regularly to senior management during project updates meetings.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Maintained complete documentation and records of all purchasing activities.
Document Controller
Walbar Engine Components
06.2020 - 01.2021
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
- Provided support for document controls and worked with contract documents.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
Receptionist
Walbar Engine Components
09.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
College's Degree - Business And Project Administration
Universidad Tecnologica De Guaymas
Guaymas, Sonora, Mexico07-2021
Certificate of Technical Studies - Business Administration And Management
Universidad Tecnologica De Guaymas
Guaymas, Mexico01-2018
Skills
- Data entry
- Staff training
- Shipping and logistics
- Document control
- Relationship building
- Computer proficiency
- Complaint handling
- Microsoft Package
- Contract review
- Team development
Certification
2017
- Participation in and successful completion of 28 hours of leadership and Volunteerism activities - San Antonio, Texas.
- Completion of ''Franklin Covey's Habits of Highly Effective People'' Work Session - San Antonio, Texas.
2018
- 1st place as a participant in Entrepreneur forum ''1er foro de emprendimiento UTG 2018'' - Guaymas, Sonora.
2019
- Certification as Internal Auditor according to Norma ISO 9001 Rev. C
2020
- Master scheduling certified by Direct Connection Consulting management. - Guaymas,Sonora
Languages
Spanish
English
Timeline
Customer Service Representative
Amphenol Energy Technologies
04.2021 - 02.2025
Planner | Buyer | Customer Service
Walbar Engine Components
01.2021 - 05.2021
Document Controller
Walbar Engine Components
06.2020 - 01.2021
Receptionist
Walbar Engine Components
09.2019 - 12.2019
College's Degree - Business And Project Administration
Universidad Tecnologica De Guaymas
Certificate of Technical Studies - Business Administration And Management
Universidad Tecnologica De Guaymas
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