Evelyne Gutierrez
El Paso
Summary
Current student working towards BSN and seeking opportunity to expand skills and contribute to company success. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Considered hardworking, ethical, and detail-oriented.
Overview
6
6
years of professional experience
Work History
Patient Referral Coordinator
Texas Tech University Health Sciences Center
12.2024 - Current
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Worked with patients to schedule tests and procedures.
Medical Assistant
Eastside Totalhealthcare
04.2022 - 12.2024
- Compiled laboratory and x-ray reports, hospital notes and other pertinent data
- Oversaw patient check-in by pulling charts, verifying data and organizing paperwork
- Scheduled patient appointments and managed appointment calendars
- Conducted phone triage to determine urgency of patient concerns or symptoms
- Coordinated referrals to specialists or diagnostic services when needed
- Communicated effectively with diverse populations of patients, families, and healthcare professionals
- Participated in ongoing education opportunities to stay current with best practices
- Managed time efficiently during shifts to prioritize tasks based on urgency level
- Updated records in EMR system (eclinicals, athena, and greenway), carefully protecting patient information and verifying data
Assistant Manager
Wingstop
02.2019 - 05.2022
- Motivated, trained and disciplined employees to maximize performance
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities
- Enforced quality assurance protocols to deliver ideal customer experiences
- Handled cash accurately and prepared deposits
- Oversaw computer database and physical filing systems
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Mentored and motivated team members to achieve challenging business goals
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Delegated tasks to appropriate staff members for optimum productivity
- Assisted with hiring, training, and evaluating new staff members
- Worked closely with manager to develop strategies for improving sales and customer satisfaction
General Manager
Wingstop
05.2021 - 04.2022
- Trained and developed foodservice team members in company policies and service standards
- Oversaw food preparation processes to maintain high quality and consistency in final products
- Trained new employees on proper food handling, safety, and sanitation procedures
- Set team performance targets to motivate and reward staff
- Organized staff schedules to close gaps and maximize financial results
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Reconciled cash and credit card transactions to maintain accurate records
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of customers
- Correctly calculated inventory and ordered appropriate supplies based on projected sales
- Managed payroll and timekeeping, and paperwork for new hires and terminations
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Handled customer complaint and solved them in a positive manner
- Made schedules based on staff level and forecasted sales
Education
Associate in Arts (A.A.) - Multidisciplinary Studies
El Paso Community College
Bachelor of Science (B.S.) - Nursing
Texas Tech University Health Sciences Center
12-2026
Skills
- Problem Anticipation and Resolution
- Customer service management
- Scheduling
- Verbal and written communication
- Bilingual
- Medical terminology
- Patient chart tracking
- Front desk operations
- EMR systems
- HIPAA Compliance
- Patient Care
- New hire training
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Patient Referral Coordinator
Texas Tech University Health Sciences Center
12.2024 - Current
Medical Assistant
Eastside Totalhealthcare
04.2022 - 12.2024
General Manager
Wingstop
05.2021 - 04.2022
Assistant Manager
Wingstop
02.2019 - 05.2022
Associate in Arts (A.A.) - Multidisciplinary Studies
El Paso Community College
Bachelor of Science (B.S.) - Nursing
Texas Tech University Health Sciences Center
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