Ewnice Fernandez
Brownsville, TX
Summary
Dedicated professional with extensive experience in client collaboration and childcare, adept at identifying needs to ensure a comfortable and positive experience. Strong communicator with a proven ability to build rapport and foster trust.
Overview
23
23
years of professional experience
Work History
Associate
Walmart
11.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Assistant Manager
Family Dollar
04.2002 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Babysitter
Illiana Garcia
05.2002 - 01.2007
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
Education
High School Diploma -
Universidad Del Atlantico
Heroica Matamoros, Tamaulipas, Mexico06.2000
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Dependable and Responsible
- Multitasking
- Workplace Safety
- Teamwork and Collaboration
- Flexible Schedule
- Conflict Resolution
- Friendly, Positive Attitude
- Problem-Solving
Timeline
Associate
Walmart
11.2023 - Current
Babysitter
Illiana Garcia
05.2002 - 01.2007
Assistant Manager
Family Dollar
04.2002 - 10.2021
High School Diploma -
Universidad Del Atlantico
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