EZEQUIEL ARELLANO CADENA

Proficiently arranged travel for executives and clients such as Mexican Petroleums Corporation and Luxoft Company for international and domestic flights. Booked air, car, hotel, and train requests utilizing a variety of reservation systems. Provided customer service to clients concerning travel routes, accommodations, fares regulations. Prepared cost written itineraries for clients. Constructed the right business / pleasure trip combination. Confirmed bookings and notified clients of insurance, passport and visa requirements. Made special arrangements at client`s destination for transportation, accommodation and car rental. Decreased air travel expenses by 40%. Negotiated hotel and car rental rates for high travelled cities. Supported and learned Concur program to reduce business travel expenses. Provided support to visiting costumers and employees including logistics, hotel accommodations and local transportation. Supported expense reimbursements for timely and accurated allowances. Global Mobility/ Immigration. Administrative procedures. HR hiring process knowledge.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Professional travel consultant with significant experience in corporate travel planning and coordination. Demonstrates strong skills in itinerary management, vendor negotiation, and travel policy compliance. Known for fostering team collaboration and adapting to changing needs while delivering reliable results. Equipped with keen eye for detail and strong organizational abilities, ensuring seamless travel experiences for clients.

• Complex travel requests
• Mentoring staff to ensure service excellence standards are met
• Managing budgets
• Providing elevated customer experience to generate loyal clientele
• Collecting and processing payments and end of the day balance
• GDS knowledge of Sabre and Amadeus
• SAP Concur Travel & Expense
• RFP process
• Jira Helpdesk software
• Outlook
• Call Center
• Microsoft Teams
• Zoom
• Chat customer service
• Salesforce