NOE SAUCEDO
Customer Service
Aguascalientes
Summary
I am seeking employment with a company where I can grow professionally and personally.
Overview
17
17
years of professional experience
Work History
HP Service Technician
Hp
12.2022 - 04.2026
- Diagnosed and resolved hardware and software issues for diverse HP product lines.
- Conducted routine maintenance checks to ensure optimal performance of customer devices.
- Collaborated with cross-functional teams to streamline repair processes and enhance service efficiency.
- Trained junior technicians on troubleshooting techniques and customer service best practices.
Finance Analyst
Nissan/Renault
07.2019 - 10.2022
- Analyzed financial data to support strategic decision-making and enhance reporting accuracy.
- Developed budgeting models to streamline forecasting processes and improve resource allocation.
- Evaluated investment opportunities, providing insights that influenced capital allocation decisions.
- Collaborated with cross-functional teams to implement financial controls and optimize operational efficiency.
Customer Service Call Representative
Amway Customer Service
03.2014 - 12.2014
- Attracted potential customers by answering product and service questions; suggesting information about other products and services.
- Opened customer accounts by recording account information.
- Maintained customer records by updating account information.
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommended potential products or services to management by collecting customer information and analyzing customer needs.
- Prepared product or service reports by collecting and analyzing customer information.
Crew Manager
McDonald's
03.2009 - 01.2014
- Sit in on job interviews, train newly hired associates, place supplies orders, and ensure customer satisfaction.
- Specific job titles falling under the category of management include shift or swing manager, assistant manager, and store manager.
- Swing managers may work part-time or full-time, depending on the specific needs of each location.
- Assistant managers and store managers usually work full-time schedules of 40 hours or more per week.
- Processing payroll, updating time sheets, demonstrating protocol, tracking supply and shipment orders, and communicating with the company regional offices serve as additional job duties for assistant managers and store managers.
Education
Técnico Profesional En Ingles - English Teaching
American Ways
Obregon Sonora02.2013
Skills
Able to Speak, Understand and Write fluently in English and Spanish
CPR certified in the United States
Able to retain, analyze, and interpret
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, organizational skill set, Great oral and verbal skills
English teaching degree in the United States
References
- Andres, Gutierrez, Sergeant, 1.806.457.5525, 1-248-622-8599, United States Army
- Luis, Saucedo, Private, 1.248.892.2625, United States Coast Guard
COMMUNICATION
I am able to communicate with other's with no problems and able to get along with other individuals.
LEADERSHIP
I am able to lead and contribute basic skill set in order to lead small groups of people.
Timeline
HP Service Technician
Hp
12.2022 - 04.2026
Finance Analyst
Nissan/Renault
07.2019 - 10.2022
Customer Service Call Representative
Amway Customer Service
03.2014 - 12.2014
Crew Manager
McDonald's
03.2009 - 01.2014
Técnico Profesional En Ingles - English Teaching
American Ways