Melissa Lopez

Provided exceptional customer service during interactions with both current and prospective tenants through courteous communication skills.
Prepared move-in packets containing essential documents such as welcome letters, lease agreements, and keys for new tenants.
Ensured timely collection of rent payments by sending reminders to tenants as needed, maintaining a high rate of on-time payments.
Supported leasing team with coordinating open houses and property tours, ensuring a smooth experience for potential renters.
Maintained accurate and up-to-date tenant files, ensuring compliance with record-keeping requirements and facilitating easy access to information.
Maintained an organized workspace, ensuring that all necessary documents and information were readily accessible for efficient task completion.

Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
Reduced billing errors through consistent review and reconciliation of account discrepancies.
Streamlined workflow for faster invoice processing, improving overall efficiency in department.
Entered details into accounts and tracked payments.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Kept vendor files accurate and up-to-date to expedite payment processing.
Used data entry skills to accurately document and input statements.
Processed vendor and supplier payments on weekly basis.

Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Communicated effectively with owners, residents, and on-site associates.
Responded to Common Area Maintenance (CAM) inquiries.
Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
Managed vendor relationships to secure best quality of services and products for organizational needs.
Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Ensured timely completion of routine maintenance tasks, preserving the overall condition and appearance of properties.
Coordinated move-in/move-out processes to ensure a smooth transition for both new and departing tenants.
Trained newly hired staff members on company policies, procedures, and best practices in order to maintain consistent performance levels across the team.
Delivered emergency 24-hour on-call service for tenants on building issues.