Heidi Laura Ruiz
Electronic Engineer
Mexico city,Michoacán
Summary
Proficient Telecommunications Engineer with broad-range national and international experience in voice and data network support and installation. Creative customer service during catastrophic events. Strong process management skills to streamline implementations, configurations and operations.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Integration Engineer
Ericsson
Mexico, Distrito federal
08.2013 - Current
- Leadership experience
- Costumer management experience
- Thrive under pressure delivering with excellent results
- Planning, organization and coordination
- End to End IMS Core and Radio Access Network Experience
- Reviewed and tested installations for compliance with quality control standards.
- Updated software and firmware with latest patches.
- Monitored and maintained IMS and MCPTT equipment at multiple locations.
- Performed day-to-day monitoring, management, administration and support of alarm systems.
- Installed, maintained and supported voice/data applications.
- Read technical manuals and literature to stay abreast of new technology.
- Installed, maintained and supported VoIP applications.
- Ran and analyzed call processing flows and traffic studies to determine optimum configurations.
- Analyzed and interpreted complex data from multiple sources.
Education
Engineer - Electronic Technologies
Instituto Tecnológico y de Estudios Superiores de Zamora” (ITESZ
Skills
Troubleshooting
User support
Virtualization
Mission-critical system design
Technical Support
Regression test management
Project leadership
SIP signaling, trunking and H323 protocols
Networks
Log files
Supporting VoIP
Hardware installation and configuration
Client/server IT platform
UNIX
UNIX IT platform
Accomplishments
Mission Critical Push To Talk - Verizon Wireless
· Team leader of Verizon’s lab
· Installation and Configuration over PaaS, virtual environment
· Advanced troubleshooting
· End to End Testing
· Customer interface
· Development, testing and support for Lawful intercept for MCPTT
· Creation and application of the Acceptance Test Protocols.
· Creation of Heat templates and other scripts
· Report, troubleshooting and escalation coordination of problems
IP Multimedia Subsystem – Rogers, Verizon, TELUS, OCEUS
· Domain Name Sever IPWorks integration and configuration
· VoLTE/VoWiFi Functional end to end testing
· Document and definition of new links between HSS with DEA
· AAA server installation, integration, configuration and software upgrade
· MTAS integration, configuration and troubleshooting
· Monitoring and support to SMS, VVM, Voice, Voicemail, QChat and Wimax for WCDMA and LTE
· Experience with Native, virtualized and components off the shelf hardware
First Level operation and maintenance - Sprint
- IT troubleshooting skills to help keep the network stable
- Monitoring and support to SMS, VVM, Voicemail, QChat and Wimax for WCDMA and LTE
MCAO - Sprint
- Linux environment operations and maintenance
LTE Radio Access Networks – AT&T
- Evolved Node B Operation, Maintenance and troubleshooting
- End to end understanding of 4G Voice Over LTE including international roaming with home routing
Timeline
Integration Engineer
Ericsson
08.2013 - Current
Engineer - Electronic Technologies
Instituto Tecnológico y de Estudios Superiores de Zamora” (ITESZ