FABIAN ARMENTA FAUSTO
Mexico City
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills.
Overview
9
9
years of professional experience
Work History
Dispatcher
IC ADMIN S DE RL DE CV
03.2025 - Current
- Assist with staffing needs for any open/unassigned shifts for all the locations that were in our jurisdiction. Additionally, assist with backfilling any shifts that became open due to security officers being absent, tardy or had to leave early due to being sick, also to make sure all of the officers assigned automatically by our system met all the requirements on the shifts and posts being assigned.
Dispatcher
INTER-CON SERVICIOS DE SEGURIDAD PRIVADA SA DE CV
03.2023 - 03.2025
- Oversaw staffing processes for open shifts in all jurisdictional locations.
Filled vacancies caused by absent or tardy security officers promptly.
Confirmed qualification adherence of officers for specific shifts and posts.
Streamlined staffing workflow to enhance operational efficiency.
Restaurant Tech Support
SpotOn
Mexico City
03.2022 - 03.2023
- Provide technical support to merchants with issues on their POS terminals such as unable to login, EMV readers not taking payments, add new users to the system, adjust clock in and clock out times for their employees, among other responsibilities.
Customer Service
Tech Mahindra/Verizon
Mexico City
03.2021 - 03.2022
- Answer all billing related questions, troubleshoot network connectivity issues on wireless phones, changing plans, processing upgrade orders for new orders among other responsibilities.
Service Desk Support
Compucom/Aramark
Mexico City
01.2020 - 03.2021
- Company Overview: a food and uniform services company based in the U.S.
- Provide Service Desk Support to end users of a food and uniform services company based in the U.S. by helping them unlock their accounts, reset their Windows password, connect to the VPN, and giving them access to their applications and intranet sites.
- A food and uniform services company based in the U.S.
Bilingual Technical Support
TKM/Frontier
Mexico City
05.2019 - 01.2020
- Company Overview: a telecommunications company based in the U.S.
- Provide technical support to customers of a telecommunications company based in the U.S. to solve issues that they have with their internet connection such as slow speeds, frequent disconnects or no connection, set up service visits whenever is required, reschedule appointments, Etc.
- A telecommunications company based in the U.S.
Bilingual Customer service
CCSI
Mexico City
01.2019 - 05.2019
- Provide assistance to customers of Pizza Hut to place their order, update their full address, take payments, among other responsibilities.
Bilingual Sales Rep
Telvista
Mexico City
09.2018 - 01.2019
- Assist customers with their need to rent a car and convince them that we had the best deal.
Assistant
Internet Shop and Printing Services
Naucalpan
04.2017 - 09.2018
- Assist customers with their internet and printing needs.
TSR-Bilingual
Teletech
Mexico City
05.2016 - 03.2017
- Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Formulated and enforced Service Center policies, procedures and quality assurance measures.
Customer Service Representative
ADT Private Security Systems de Mexico
Mexico City
02.2016 - 04.2016
- Properly directed inbound calls in phone queues to improve call flow. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries.
Education
Bachelor of Arts - Foreign Languages Education
UNAM
Mexico City05-2014
Skills
- Task prioritization
- Customer service
- Organizational skills
- Analytical thinking
- Multitasking
- Team building
Timeline
Dispatcher
IC ADMIN S DE RL DE CV
03.2025 - Current
Dispatcher
INTER-CON SERVICIOS DE SEGURIDAD PRIVADA SA DE CV
03.2023 - 03.2025
Restaurant Tech Support
SpotOn
03.2022 - 03.2023
Customer Service
Tech Mahindra/Verizon
03.2021 - 03.2022
Service Desk Support
Compucom/Aramark
01.2020 - 03.2021
Bilingual Technical Support
TKM/Frontier
05.2019 - 01.2020
Bilingual Customer service
CCSI
01.2019 - 05.2019
Bilingual Sales Rep
Telvista
09.2018 - 01.2019
Assistant
Internet Shop and Printing Services
04.2017 - 09.2018
TSR-Bilingual
Teletech
05.2016 - 03.2017
Customer Service Representative
ADT Private Security Systems de Mexico
02.2016 - 04.2016
Bachelor of Arts - Foreign Languages Education
UNAM
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