Luis Fabian Dominguez Magliano
Personal Reservations Agent
Cancun
Summary
Seasoned Personal Reservations Agent from Hard Rock Hotel, adept in travel industry knowledge and customer engagement. Excelled in reducing booking errors through meticulous attention to detail and advanced reservation software, enhancing client satisfaction and repeat business. Demonstrates exceptional patience and language fluency, contributing to a significant increase in referral business.
Composed hospitality professional with experience in event planning, hospitality management, marketing, sales and communication. Strong knowledge of organizational and business practices. Goal-driven with outstanding interpersonal communication skills to develop rapport with cross-functional teams. Multifaceted in delivering innovative business solutions through social and economic aspects of tourism.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Personal Reservations Agent
Hard Rock Hotel
06.2022 - Current
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Handled billing information over phone.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Maintained expert knowledge of available room types, pricing structures, and promotional offers to optimize revenue generation.
- Worked closely with front desk to achieve full occupancy of property.
Staff Member
Student City
Los Cabos
07.2021 - 06.2022
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Enhanced client satisfaction by providing personalized support and promptly addressing inquiries.
- Worked with over 100 students helping with daily necessities and providing a safe enviorenment
Event Coordinator
GH MEDIA
03.2020 - 07.2021
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Call Center Agent
Volaris Airlines
01.2017 - 06.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Education
High School Diploma -
TecMilenio
Cancun 05.2001 -
Skills
Patience and composure
Travel industry knowledge
Customer Engagement
Language Fluency
Upselling strategies
Phone inquiries
Travel knowledge
Timeline
Personal Reservations Agent
Hard Rock Hotel
06.2022 - Current
Staff Member
Student City
07.2021 - 06.2022
Event Coordinator
GH MEDIA
03.2020 - 07.2021
Call Center Agent
Volaris Airlines
01.2017 - 06.2017
High School Diploma -
TecMilenio
05.2001 -
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