Desired Job Title
Customer Success ManagerBilingual Sales & Support RepresentativeWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridLocation: CDMX, MX
Open to relocation: No
Open To Work
Fabian Flores
CDMX
Work Preference
Summary
Customer-success-focused account leader with 14+ years managing high-value portfolios, driving retention, expansion, and measurable revenue growth. Skilled at executive relationship building, data-driven forecasting, cross-functional program execution, and resolving escalations to preserve and grow customer lifetime value. Native bilingual (English/Spanish).
Overview
16
16
years of professional experience
Work History
Customer Success Manager
All Web Leads, Inc.
Austin, TX
01.2011 - 07.2025
- Owned full P&L responsibility for a defined book of high-value accounts: retention, expansion, and demand-generation outcomes.
- Drove account growth by identifying upsell/cross-sell opportunities and executing expansion plans with sales and product partners.
- Monitored customer performance and health using CRM and BI dashboards; surfaced risks and recommended mitigation plans to protect revenue.
- Built and maintained executive-level relationships; led quarterly business reviews and aligned customer goals to measurable ROI.
- Partnered with marketing, sales, and product teams to optimize campaigns and unlock new growth channels.
- Managed escalations with urgency, coordinating internal resources to ensure timely resolution and preserve customer satisfaction.
- Provided structured customer feedback to influence product roadmap and pricing strategies.
Bilingual Sales & Support Representative
Apple Inc.
Austin, TX
10.2009 - 12.2010
- Provided bilingual (English/Spanish) sales and order-support for consumer and CPU product lines.
- Used advanced sales techniques to recommend product solutions and close transactions while resolving order- and product-related issues.
- Maintained high customer satisfaction through rapid problem resolution and clear communication.
Education
No Degree - Business
Austin Community College
Austin, TXSkills
- Account retention & expansion
- Revenue forecasting & pipeline management (Salesforce, Excel, BI)
- Executive stakeholder management
- QBRs & performance reporting
- Upsell / cross-sell strategy
- Customer health monitoring & risk mitigation
- Cross-functional collaboration
- Bilingual customer support (English/Spanish)
- Customer account management
- Customer retention
- Client relations
- Customer relationship building
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Success Manager
All Web Leads, Inc.
01.2011 - 07.2025
Bilingual Sales & Support Representative
Apple Inc.
10.2009 - 12.2010
No Degree - Business
Austin Community College