Summary
Overview
Work History
Education
Skills
Additional Information
Career Interests
Timeline
Generic

Fatima Ixchel Zetina Millán

Monterrey,NLE

Summary

Hardworking Industrial Engineering Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Overview

1
1
year of professional experience

Work History

English Teacher

INBI
04.2024 - Current
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Kept classroom organized, clean and safe for students and visitors.

Bilingual Customer Service Representative

CP360
09.2023 - 01.2024
  • Assisted customers with English-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Met all call quality standards and daily quotas for first-call resolution.

Education

Industrial Engineer - Industrial Engineering

Instiuto Tecnológico De Nuevo León
Guadalupe, Nuevo León, Mexico
12.2025

Technical Programming Specialist - Computer Programming

Centro De Bachillerato Tecnológico Industrial 213
Minatitlán, Veracruz, Mexico
07.2019

Skills

  • Problem-solving
  • Team Collaboration
  • English for Specific Purposes
  • Document Translation
  • Project Management

Additional Information

Office (Microsoft Office Suite):

Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Experienced in creating and formatting documents, spreadsheets, and presentations.

Excel:

Advanced proficiency in Microsoft Excel for data analysis, reporting, and spreadsheet management.
Skilled in using formulas, functions, and pivot tables to organize and interpret large datasets.
Experience in creating charts, graphs, and visual representations of data for presentations and reports.

AutoCAD:

Proficient in AutoCAD for 2D drafting and detailing.
Experience in creating technical drawings, diagrams, and schematics.
Familiarity with layers, blocks, and annotation tools to produce accurate and detailed drawings.

Career Interests

Industrial Safety and Hygiene: Interested in applying safety principles to enhance workplace environments and minimize hazards.

Process Optimization: Interested in optimizing production processes to reduce waste and enhance productivity.

Logistics: Interested in enhancing supply chain efficiency and ensuring timely delivery of goods.


Timeline

English Teacher

INBI
04.2024 - Current

Bilingual Customer Service Representative

CP360
09.2023 - 01.2024

Industrial Engineer - Industrial Engineering

Instiuto Tecnológico De Nuevo León

Technical Programming Specialist - Computer Programming

Centro De Bachillerato Tecnológico Industrial 213
Fatima Ixchel Zetina Millán