MARIA FERNANDA FLORES CASTRO
CIUDAD DE MÉXICO,COA
Summary
Excelled in teamwork and problem-solving, significantly increasing online presence through innovative campaigns. Demonstrated exceptional customer service and collaborative skills, driving results and fostering positive client relationships.
Well-organized professional equipped with broad background in administrative roles. Committed to delivering excellence in all facets of customer service and administrative support. Commended for increasing overall efficiency, answering and screening numerous telephone calls daily. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
13
13
years of professional experience
Work History
Marketing Manager
Importadora De Artículos Exclusivos
09.2022 - 08.2024
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Created and managed social media campaigns to increase brand engagement.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
- Designed and executed all of company's marketing plans.
Administrative
Laboratorio Lozano
04.2021 - 07.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Coordinated over 40 daily patients scheduling, confirmed appointments, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current and updated client records
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Sales Executive
Gayosso
10.2020 - 01.2021
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Assisted customers with prompt and polite support in-person and via telephone.
- Kept detailed records of daily activities through online customer database.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
Math Tutor
Kumon
08.2019 - 05.2020
- Cleaned and sanitized workstation.
- Receive students and parents.
- Tutored 12 students per week in private sessions using detailed lesson plans.
- Used positive reinforcement, repetition and review to help students master challenging material.
- Met with students and parents to discussed educational goals and expectations.
- Performed cash and card transactions to complete monthly payments.
Political Assistant
Partido Acción Nacional
01.2015 - 02.2016
- Managed relationships with influential community members and organizations, resulting in increased support for the campaign.
- Participated in strategy sessions to brainstorm new ideas for improving the overall effectiveness of the campaign.
- Responded promptly to constituent inquiries via phone or email, addressing concerns effectively while demonstrating empathy toward their situation.
- Coordinated volunteer recruitment efforts, resulting in a well-staffed and motivated team of supporters.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Marketing Promoter
Bachillerato Universitario
01.2012 - 12.2014
- Distributed advertising and marketing collateral to high school locations.
- Wrote engaging and successful marketing.
- Coordinated social media and public events.
- Visit over 3 schools per week to recruit new students as well as convince parents that high school was their best option.
- Created customized marketing materials to increase students approach
Education
BA Marketing - Not Graduated
Universidad De Durango
Mexicali, Baja California, MexicoHigh School Diploma - Business Administration And Management
Bachillerato Universitario
Mexicali, Baja California, Mexico12.2011
Skills
- Customer Service
- Problem-solving abilities
- Microsoft Excel
- Backup and recovery
- Database Administration
- Follow-up skills
- Microsoft Office
- Call center experience
- Client Needs Assessment
- Creative vision
- Teamwork and Collaboration
- Friendly, Positive Attitude
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Marketing Manager
Importadora De Artículos Exclusivos
09.2022 - 08.2024
Administrative
Laboratorio Lozano
04.2021 - 07.2022
Sales Executive
Gayosso
10.2020 - 01.2021
Math Tutor
Kumon
08.2019 - 05.2020
Political Assistant
Partido Acción Nacional
01.2015 - 02.2016
Marketing Promoter
Bachillerato Universitario
01.2012 - 12.2014
BA Marketing - Not Graduated
Universidad De Durango
High School Diploma - Business Administration And Management
Bachillerato Universitario
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