Federico Alvarez

Tlajomulco

Summary

To strive and grow within the company and help in any way possible to help make this company the best it can be. Always be moving forward be humble and setting goals on a daily basis /stablish myself in a Company that will provide me a position to apply my abilities and an opportunity to grow.

serving customers first
move faster
act boldly
win as one

Overview

years of professional experience

Work History

Tata Consultancy Services de Mexico

09.2021 - 11.2023

Qualities
I consider myself to be a good team player and always willing to work together since our goal is to shine as a business
I’m always willing to help my peers without asking for help and offer my assistance to any coworker that might need a helping hand
Always willing to learn more in order to better myself as a Supervisor and as a human
Stay Positive
There’s no coaching or bad feedback since all feedback is productive we listen and learn in order to better ourselves
7 years in call center experience as a bilingual and4 years staff member for Alorica worked for SCI collections, United healthcare and at this moment I’m currently in24 Hour fitness
Responsibilities
Support (15 agents) Escalation Calls
Customer service experience
Resolve any technical support and billing
Sales and retention

Alorica

07.2016 - 08.2021

Teleperformance

01.2015 - 06.2016

Education

High School -

Andrew

Skills

Management
Outlook
Word
Communication
Covering co-worker and volunteering for overtime when needed
Always on time
Team Player
Work well with others
Completed Alorica Academy program and currently in Proyectate
Leadership

Strong positive attitude enjoys helping others not as a boss but as a team leader
Floor Support in charge of15 (RSS) Agents Resolution Service Specialist taking supervisor calls
Habilities
Leadership skills
Work under pressure
Resolve issues
Personal management
Friendly, positive attitude
Teamwork and collaboration

Languages

English

Bilingual or Proficient (C2)

Timeline