Federico Guerrero Moreno
Tijuana, Baja California,BCN
Summary
Driven professional with a proven track record in customer service and sales strategy development, notably at AT&T. Excelled in building relationships and ensuring customer satisfaction, leveraging problem-solving and persuasive speaking skills to enhance client retention and sales outcomes. Achieved significant improvements in customer feedback and service delivery through innovative retention strategies.
Overview
6
6
years of professional experience
Work History
Personal Loan Agent
Wiseo
Remote
01.2024 - 07.2024
- Informed clients of policies and procedures.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Transferred to loan officer for more details in the loan process.
Auto-warranty
Vehicle Services Center
Remote
06.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Offered to help clients with extending their already expired vehicle warranties.
- Live transferred to vehicle specialist to offer daily deals.
Home Improvement Specialist
K&t Construction
Remote
02.2020 - 05.2021
- Called clients to set up roofing appointments.
- Anyone with damage to their roofs, we asked qualifying questions to analyze their issues after a big storm.
- Built rapport with customers and transferred to roofing specialist to set up the date and time of appointment.
Retention Agent
AT&T
Guadalajara, Jalisco, Mexico
02.2018 - 01.2020
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
- Participated in regular team meetings, contributing valuable insights for process improvement strategies.
- Analyzed customer feedback to identify areas for improvement, implementing necessary changes for better results.
- Implemented upselling techniques based on client preferences, generating additional revenue opportunities without compromising satisfaction levels.
- Developed rapport with clients by understanding their needs and offering tailored solutions.
- Educated customers about product features and benefits during retention efforts, increasing their understanding of value propositions.
- Developed new strategies for customer retention activities.
- Identified changing customer needs and adapted service strategies to meet them.
Education
GED -
Maine University
Greenville, Illinois04.2011
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Relationship Building
- Organizational Skills
- Goal-oriented mindset
- Clear Communication
- Ensuring customer satisfaction
- Critical Thinking
- Flexible Schedule
- Persuasive Speaking
- Product Sales
- Sales closing
- Polite communication skills
- Internet savvy
- Salary Determination
- Sales strategy development
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Personal Loan Agent
Wiseo
01.2024 - 07.2024
Auto-warranty
Vehicle Services Center
06.2023 - 01.2024
Home Improvement Specialist
K&t Construction
02.2020 - 05.2021
Retention Agent
AT&T
02.2018 - 01.2020
GED -
Maine University