Felicia Mares
Summary
Organized and dependable candidate successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goal. To seek and maintain part or full-time positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills. Bilingual, Fluent in both English and Spanish.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Walmart
06.2023 - 12.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Sales Associate
Walmart
08.2019 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Recreational Aide
New Mexico State Veterans Home
12.2021 - 06.2023
- Achieved high levels of participant retention by providing consistent support, encouragement, and motivation during activities.
- Monitored vital signs regularly, promptly reporting any abnormalities to nursing staff or physicians.
- Performed wound care tasks under the supervision of healthcare professionals, facilitating timely healing processes.
- Managed challenging behaviors in dementia patients using evidence-based interventions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Improved overall safety standards within the facility by promptly identifying potential hazards and implementing appropriate solutions.
- Enhanced patient comfort by providing compassionate and attentive care.
- Reduced patient anxiety through effective communication and active listening skills.
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.
Restaurant Hostess
Los Arcos
07.2021 - 12.2021
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Maintained a clean and well-stocked salad bar throughout the day. Prepared salads, soups and delivered drinks for customers.
- Loaded dishwasher and thoroughly hand-washed dishes, pans and utensils to tidy up salad bar.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
Hot Springs High School
Truth Or Consequences, New Mexico05.2020
Skills
- Customer Service
- Patience and composure
- Refund handling
- Data entry proficiency
- Retail Merchandising
- Team Collaboration
- Order Taking
- Cash Management
- CPR training
- Activity Coordination
- Cleaning and sanitation
- Safe Food Handling
Certification
Certified Nursing Aid
NSC Defensive Driving Course
Timeline
Customer Service Cashier
Walmart
06.2023 - 12.2023
Recreational Aide
New Mexico State Veterans Home
12.2021 - 06.2023
Restaurant Hostess
Los Arcos
07.2021 - 12.2021
Sales Associate
Walmart
08.2019 - 06.2021
High School Diploma -
Hot Springs High School
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