Felipe Ayala Arzaluz
Telecommunications
Puebla, Puebla,CMX
Summary
Professional technician with strong technical skills and focus on data center operations. Adept at troubleshooting hardware and software issues, ensuring optimal system performance and uptime. Highly reliable team player with strong emphasis on collaboration and adaptability to changing needs. Valued for problem-solving abilities, effective communication, and consistent delivery of results.
Overview
33
33
years of professional experience
1
1
Certification
Work History
TELRAD SYSTEMS
- I was responsible for supervising the contractors for the installation of copper cabling for the entire backbone and extension network within offices and factories, I even participated by doing these activities myself.
- This was a company of Israeli origin and I worked as a Service and Installations Engineer for small and large PBXs of the own brand. I was also responsible for putting the switchboard into operation, carrying out the initial start-up
Senior Data Center Technician
Microsoft
07.2024 - 08.2025
- In an overview my duties at MICROSOFT were almost the same as in EQUINIX, resolving tickets, following the information those tickets had to better fix the issues
- I also did fiber optic links and UTP links as well, these links were installed between the devices located in the racks certifying both types of links.
- The corrective maintenance activities over servers included but not limited to replace defective components as CPU, memories as DIMM and NV memories, mother boards. I performed minimal boot on the servers as well.
- Microsoft has a region datacenter in the state of Querétaro and three campuses within it; I worked in each one of them as a Senior technician doing corrective maintenance over servers, on these activities I gave some guidance to less experienced technicians.
Senior Data Center Technician IV
EQUINIX DATA CENTER
12.2020 - 07.2024
- My main activities are related but not limited to:
- Install and troubleshoots fiber/copper circuits and perform rack and stack installations Apply acquired job skills to work on tasks that are semi-routine in nature. I support the overall team and work independently.
- Daily interaction with customers on a regular basis through phone, on-site, or direct messages.
- Responsibilities
- Queue Management / Reporting
- Reviewing and prioritize requests in the queue while ensuring adherence to all customer expected completion dates and commitment times
- Maintaining detailed written records and provide detailed audit reports of customer equipment
- Update local asset databases and other systems
- Installations
- Rack and stack customer equipment
- Install circuits requiring sophisticated fiber terminations with a fusion splicer
- Install telecom cabinet, fiber tray, and cage wired mesh for customers equipment and cabinets
- Cross-Connect
- Install/test/modify cross connects per standard operating procedures and ensure proper cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
- Support semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
- Install 'across' connect circuits (switched, multiplexed, etc.)
- Testing / Troubleshooting
- Troubleshoots fiber and copper circuits; and works with networking group, as needed
- Work directly with customers to troubleshoot issues and supports semi-routine standard operating testing and standard operating installations of customer assets
- Customer Management
- Maintain regular interaction directly with customers through phone, on-site, or direct messages
- Deliver a high level of service and an excellent customer experience when working with customers and fellow team members while properly raising customer issues and concerns to appropriate teams
- Supports customers on-site by through access control and escorting services
- Inventory and Shipment Management
- Provide customer support for inbound and outbound customer shipments including inventory and staging
- Provide customer support for inbound and outbound customer shipments including inventory and stagingSupport customer happiness through timely and precise work orders execution
- Deployment of optical fiber link´s between users and their link carriers, inside the data center. I also do the certification of those links using Fluke´s OLTS, OTDR & copper UTP certification tools.
- As well as giving support to customers performing maintenance to their swiches, routers, servers and storage devices. These activities include changing optical modules (SFP´s) and optical power level measurement.
- Changing Dimm cards, hard disks and assistance giving remote acces to customer to their devices.
- I also give training about splicing optical fiber ribbon type, which is the latest technology nowadays
- Another related activty is racking servers, routers and switches; power them and turn them on and also perform their interconnection following the customer´s directions wrote down in project´s files.
- | Parque Tecnológico Innovación El Marques, Querétaro, Mexico
SESUM
02.2015 - 12.2020
- Self employed as a contractor in the telecommunications field. Providing solutions and services such as structured cabling, relocation of PBX systems for small businesses and domestic environments as well. Managing and executing technical support in preventive maintenance related to the reception of optical digital lines, provided by carriers or service providers such as Telmex, Alestra, Maxcom.
NOC ENGINEER
ERICSSON
02.2013 - 11.2015
- Playing the role of team leader. My main daily activities were to monitor the operational status of a mobile phone network for SPRINT, one of the Ericsson´s customer. Handle the incident management lifecycle from triaging alerts, troubleshooting and escalating as needed, ensuring bugs and/or other issues at filed with the appropriate engineering teams, using the REMEDY IT platform. Constant daily interaction with field engineers, duty managers, and fiber optic providers when there were massive failures in wide coverage areas. All the incidents dealt with were related to the RBS, BTS, eNodeB, BSS, RNC on GSM, 3G, 4G and 5G operational network.
- Initial set up of IP protocol as IPV4, IPV6, RIP, RIPv2, EIGRP,OSPF. Monitoring DWDM optical transmission systems issues.
OPERATIONS COORDINATOR
HUAWEI
01.2011 - 01.2013
- In the south-southeast region of Mexico for the deployment and integration of a back-bone project with national coverage, with Huawei brand DWDM & SDH optical transmission technology. This project was designed, deployed and integrated for the GTAC company ; one of huawei´s customers.
- My area of coordination encompassed from state of Mexico, Morelos and Mexico City to Qintana Roo. Being 80% of the time in office and 20% in field.
- Coordinate a team of 24 field engineers and several contractors in the nodes of the network. Received and reviewed expense accounts, received requests for materials as well as sending them for all activities related to the implementation of all DWDM nodes on the network.
- I got involved in activities such as site inspection, installation of racks, electrical connection, supervision of fiber optic installation in internal and external plant; initial power-up tests, acceptance, integration and delivery protocols to the customer. Equipment circuit commissioning from the NOC
- Use of BERT, OTDR, OSA, VFL, FIBER SPLICER
- Use of AUTOCAD 2D/ 3D & PROJECT software.
- Initial set up of Vlan´s, and IPV4, IPV6, RIP, RIPv2, EIGRP,OSPF´protocols.
NEC
01.2008 - 01.2010
- DWDM Transmission engineer with SDH and DWDM technology assigned to work at the Moratilla´s central office of TELMEX in Puebla City . Realization of plans and diagrams using AUTOCAD 2D/ 3D . Project planning, monitoring and management using PROJECT software.
- Collect all the information from the engineering, construction and operations departments to update the database related to all the circuits and transmission services in different regions within the state of Puebla.
SUTEI (INTEGRATED TECHNICAL SUPERVISION)
01.2006 - 01.2008
- Installation and commissioning supervisor of Huawei SDH & DWDM optical systems; at Telmex, Telcel, Alestra, Bestel sites, etc.
- To do these activities we needed to use different devices such as: multimeter, optical spectrum analyzer (OSA), pattern generator (BERT), OTDR, fiber splicer, light pencil (VFL), optical power meter.
- I made drawings and plans starting from site survey using AUTOCAD 2D / 3D software. Indoor and outdoor fiber optic installation.
- Installation and initial start-up of OLT equipment model 5608T and 5800 Huawei brand for FTTH and GPON projects.
High school level Mathematic and phisics Pofessor
CECyTEQ
01.2004 - 01.2006
ELECTRONICA MULTIMEDIA S.A de C.V.
01.2001 - 01.2004
- Technical support and service manager. I was responsible for coordinating service activities and technical support for PDH and SDH systems of optical transmission Phillips brand in Telmex telephone exchanges..
- I obtained a certification in the CORE STREAM CIENA brand optical system in the city of Maryland in baltimore USA
- We manage PCM transmission systems in the PDH and SDH hierarchy, Philips brand; also DWDM systems in both areas such as CIENA soft switch and long distance transmission equipment. Another type of telecommunications equipment we handled was Diatech's ECHO Canceller.
Installation supervisor of switches and multilines.
GS COMUNICACIONES
01.1998 - 01.2000
- Supervise the entire cabling process for extensions and trunks in private offices, government offices, hotels, etc.
- Commissioning and configuration of the software. Execution of functional tests, acceptance tests and delivery of the switch to the customer.
Instalation Supervisor
PHILIPS MEXICANA – Telecomunications division
01.1993 - 01.1997
- In this company I had great opportunities for professional development.
- I worked on two big projects.
- One was urban telephony with PDH technology optical transmission systems, with speed from 2Mbps to 140Mbps in point-to-point links; and with SDH technology with speed from 155Mbps to 2.5Gbps also in point-to-point links, All these activities were carried out in telmex offices in various cities of the Mexican Republic. I was a trainer in the operation of these PDH & SDH equipment for Telmex operational personnel.
- The necessary test equipment for these activities were :frequency meter, optical power meter, pattern generator, and spectrum analyzer.
- I also participated in a large micro-wave project to provide telephone service to remote communities in rural areas within Mexico.
- I was a supervisor in the installation of antennas in telecommunication towers and their connection to the IRT 200 Phillips brand electronic systems, to implement chain and star topology networks; with microwave signals (MW links) and radiating points in RF.
- We used a standing wave meter (VSWR), multimeter.
- My activities were 90% in the field and 10% in the office
Education
English course
BERLITZ Institute
01.1998
Bachelor degree - Electronic telecommunications
National Politecnic Institute
Meexico city01.1993
High school - undefined
Cientific and technological educational center Carlos Vallejo Márquez (Vocacional 10)
01.1988
Technical education in electrical matters
Escuela secundaria tecnica # 117
01.1985
Elementary School - undefined
Profr. Braulio Rodríguez
01.1982
Skills
Maintenance and repairs
Computer hardware troubleshooting
Network troubleshooting
Network support
Hardware diagnostics
Incident management
Hardware maintenance
Data center operations
IT support
Structured cabling
Problem-solving abilities
Troubleshooting skills
Excellent communication
Decision-making
Hardware and software repair
Self motivation
Adaptability and flexibility
Hardware installation
Diagnostic testing
Team collaboration
Active listening
Team building
Network protocols
Server maintenance
Root-cause analysis
Technical support
Support services
Interpersonal skills
Professionalism
Reliability
Written communication
Interpersonal communication
TCP/IP protocol
Component installation
Failure resolution
Certification
I obtained a certification in the CORE STREAM CIENA brand optical system in the city of Maryland in baltimore USA
Timeline
Senior Data Center Technician
Microsoft
07.2024 - 08.2025
Senior Data Center Technician IV
EQUINIX DATA CENTER
12.2020 - 07.2024
SESUM
02.2015 - 12.2020
NOC ENGINEER
ERICSSON
02.2013 - 11.2015
OPERATIONS COORDINATOR
HUAWEI
01.2011 - 01.2013
NEC
01.2008 - 01.2010
SUTEI (INTEGRATED TECHNICAL SUPERVISION)
01.2006 - 01.2008
High school level Mathematic and phisics Pofessor
CECyTEQ
01.2004 - 01.2006
ELECTRONICA MULTIMEDIA S.A de C.V.
01.2001 - 01.2004
Installation supervisor of switches and multilines.
GS COMUNICACIONES
01.1998 - 01.2000
Instalation Supervisor
PHILIPS MEXICANA – Telecomunications division
01.1993 - 01.1997
TELRAD SYSTEMS
Bachelor degree - Electronic telecommunications
National Politecnic Institute
High school - undefined
Cientific and technological educational center Carlos Vallejo Márquez (Vocacional 10)
Technical education in electrical matters
Escuela secundaria tecnica # 117
Elementary School - undefined
Profr. Braulio Rodríguez
English course
BERLITZ Institute