Felipe De Jesus Iniestra Guzman
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Avnet Electronics Marketing Americas
06.2022 - Current
- Handled inquiries and suggestions from great and valued accounts on CORE Market courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Backlog Management, Customer Special Reports, COO & Lead Time Special Reports, Detailed Booking & Pending Orders Record, Price Agreements Report, & more
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Daily work with SAP, Excel, Power BI, Salesforce & iQuote.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Making an involving Customer experience through assertive communication and outside of the box thinking.
Screen Printer
Serigrafia GDL
06.2015 - 05.2022
- Improved customer satisfaction with timely order fulfillment and consistent print quality.
- Installed and repositioned screen printing plates and pressure roles.
- Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
- Increased efficiency by troubleshooting and resolving printing issues, minimizing downtime and delays.
- Following up on Quotes through customer focus on details and satisfaction.
Accounting Assistant
Ford Country
08.2021 - 10.2021
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Expedited invoice processing with effective communication between internal departments and external vendors.
Education
Bachelor of Science - Business Administration
C. U. De Ciencias Economico-Administrativas
Zapopan, Jalisco, Mexico12.2021
Skills
- Attention to Detail
- Problem-solving abilities
- Active Listening
- Teamwork
- Critical Thinking
- Microsoft Office
- Quick learner
- Customer Relationship Management
- SAP
- Salesforce
- iQuote
Languages
English
Timeline
Customer Service Representative
Avnet Electronics Marketing Americas
06.2022 - Current
Accounting Assistant
Ford Country
08.2021 - 10.2021
Screen Printer
Serigrafia GDL
06.2015 - 05.2022
Bachelor of Science - Business Administration
C. U. De Ciencias Economico-Administrativas
Similar Profiles
Isaac Carmona DiazIsaac Carmona Diaz
Customer Service Representative II at Avnet Electronics Marketing AmericasCustomer Service Representative II at Avnet Electronics Marketing Americas
Karolina AntoszewskaKarolina Antoszewska
Account Manager at Avnet Silica / Electronics DistributionAccount Manager at Avnet Silica / Electronics Distribution
Alec BeachAlec Beach
Order Processor at Newark Electronics (Avnet)Order Processor at Newark Electronics (Avnet)
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T